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No longer receiving emails from specific addresses that are not reported to spam

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Regular Visitor

No longer receiving emails from specific addresses that are not reported to spam

In the last month, I have no longer been able to receive any emails from a specific email address, from Squarespace. It is not marked as spam, it's not appearing in my junk or trash folders-they are just not being received. Any assistance would be welcomed as this is effecting my business. @CCAntiSpam  

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Expert

Re: No longer receiving emails from specific addresses that are not reported to spam

Try calling Comcast security and see if there is a blocking issue for that domain-----------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329



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Bronze Problem Solver

Re: No longer receiving emails from specific addresses that are not reported to spam

@happyhans You can share the domain here, or send me a PM (if CSA hasn't already resolved it)


I am a Retired Official Comcast Employee and no longer actively support the Xfinity Forum.
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Regular Visitor

Re: No longer receiving emails from specific addresses that are not reported to spam

Thank you for your help, how can I DM you?
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New Poster

Re: No longer receiving emails from specific addresses that are not reported to spam

I use a third party program to email my customers when we will be at their house for service. Comcast customers do not receive any emails from me. My third party program is Time to Pet and my domain name is turdherders.net
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Bronze Problem Solver

Re: No longer receiving emails from specific addresses that are not reported to spam

@Ecraig I'm going to send you a PM to get more information.  The only two messages I see coming into our system in the past two weeks were properly delivered, but they appear to have come from Yahoo.


I am a Retired Official Comcast Employee and no longer actively support the Xfinity Forum.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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