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No longer receiving emails from kickstarter

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New Poster

No longer receiving emails from kickstarter

Since the end of June I stopped receiving emails from Kickstarter.  For the last few months Kickstarter has had a message on my account warning me that emails to my comcast account were bouncing back.  I wasn't paying much attention because I was still receiving some update emails from kickstarter but i could tell I wasn't receiving everything.  As of 6/30 that changed and I have not recieved any kickstarter emails.  I tried to re-enter the same email address on my kickstarter account to reset it but I am still unable to receive any emails from Kickstarter.  Please advise.  

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Official Employee

Re: No longer receiving emails from kickstarter

emails from kickstarter show delivered in the last 7 days. Check your spam folder just in case. You may want to also double-check your email settings on xfinity.com to ensure you have the spam folder enabled. Did kickstarter happen to mention what the bounceback message was?


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New Poster

Re: No longer receiving emails from kickstarter

I had checked my spam folder which had messages in it but none from Kickstarter.  I went back to kickstarter to see if I could find more info on the returned messages but there was no specifics given.  They have a send test email link which i had tried in the past but did not work.  I decided to try again and of couse it worked this time.  So I guess everything is working now.  Thanks.