Community Forum

No longer receiving email newsletters and other subscribed communications

Highlighted
Frequent Visitor

No longer receiving email newsletters and other subscribed communications

After browsing this forum, this issue seems to be a continuing saga with Comcast.net email customers.

On or about January 14, I stopped receiving emails from sendersI to whose lists I have subscribed. The sender domains not getting through are:

nytimes.com; theatlantic.com; pineridgewine.com; tablascreek.com; eredrocksonline.com.

 

There may be others. In the Comcast mail web app, I have turned off the spam filter and have added the senders' email addresses to my address book. None of this helps. Nothing from these senders shows up in the spam or any other folder. I would like to be receiving newsletters and notices from these senders again. Can these domains be whitelisted in Comcast's spam filters? Any other solution will be appreciated, also.

Bob

Highlighted
Official Employee

Re: No longer receiving email newsletters and other subscribed communications


@wrnoof wrote:

After browsing this forum, this issue seems to be a continuing saga with Comcast.net email customers.

On or about January 14, I stopped receiving emails from sendersI to whose lists I have subscribed. The sender domains not getting through are:

nytimes.com; theatlantic.com; pineridgewine.com; tablascreek.com; eredrocksonline.com.

 

There may be others. In the Comcast mail web app, I have turned off the spam filter and have added the senders' email addresses to my address book. None of this helps. Nothing from these senders shows up in the spam or any other folder. I would like to be receiving newsletters and notices from these senders again. Can these domains be whitelisted in Comcast's spam filters? Any other solution will be appreciated, also.

Bob


So i've looked into the domains you mentioned and found the following:

nytimes.com - Im seeing hundreds of thousands of emails being delivered to comcast.net in the past few days without any/minimal filtration. I know some news subscriptions have a "read-receipt" system to check if users are reading their emails and in instances when they dont for a while can automatically opt a person out of those emails. For this one i would specifically either try to log into your account with them and double check that you are opted for emails and even reaching out to their support to make sure they are trying to send you emails because Comcast is not blocking them. Just in case i also checked the logs and our server shows no emails from their domain designated for you specifically. 

theatlantic.com - same as above

pineridgewine.com; - same as above

tablascreek.com; - same as above

eredrocksonline.com - has not sent any emails to Comcast.net in the last 30 days. 

im going to continue to do some digging around and see if i can find anything else, but for now it appears that 4 of the 5 domains are sending to comcast.net, just not to you specifically which means you are likely opted out from getting their emails. If i find anything new, ill be sure to reach out to you in a PM or if you have anything you got from those domains like a header of their sent email, please feel free to PM me with the information. 

EDIT - 4:47PM EST:
I was actually able to confirm with nytimes.com that you had marked an email as spam on the 15th and in response they stopped sending you emails. This is likely the case for the other domains as well - i have attempted communication to the other domains to see if they will respond to remove you from their supression lists as well. If you have an account interface/support contact method, that will also work from your end to have them re-instate your email account for receiving their emails. 

 

EDIT2 - 4:55PM EST:
I realize that you probably meant redrocksonline.com and already took that into account. Its the same as the others.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!