Community Forum

No email service

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New Poster

No email service

I can't get on my service,they say I donr have  the correct exchange server.

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Problem Solver

Re: No email service

Well, what mail service/app are you using and what have you entered as your server names/addresses?

Joe V
(not a Comcast employee, just another paying customer)
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New Poster

Re: No email service

I put my name and it gets changed to my email address.

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Problem Solver

Re: No email service

Thanks for responding.  If you're using Xfinity email (comcast.net) and Outlook.com which had been working prior, it sounds like some configuration got lost or reset.  Are you using your email address to sign in on the Outlook.com page?  It looks like Outlook.com uses a Microsoft profile login as well, correct?

Joe V
(not a Comcast employee, just another paying customer)
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Expert

Re: No email service

@Happysenior4me 

Please refrain from sending private messages unless you've been asked to as it's against the Forum Guidelines and the Acceptable Use Policy.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Problem Solver

Re: No email service

I don't mind getting PM's.  If the Forum Policy doesn't want us to use it, then turn it off and don't give us the option to turn it on/off in our Profile Settings.

Joe V
(not a Comcast employee, just another paying customer)
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Expert

Re: No email service


@jav6joev wrote:

I don't mind getting PM's.  If the Forum Policy doesn't want us to use it, then turn it off and don't give us the option to turn it on/off in our Profile Settings.


Unsolicited PM's are against the Guidelines.  It's okay if you ask someone to PM you, but the whole idea for customer to customer is to keep information in the open.  When an OE requests a PM it's usually for specific personal information.

 

Remember, you have no idea who you may be dealing with in a PM, especially if they are a new or infrequent poster.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!