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New Xfinity web e-mail

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Regular Contributor

New Xfinity web e-mail

Cannot use my emoticons on my e-mails.  When I click on them it comes up and says people but cannot get anything else to come on.  They worked at one time now don't.  What's my problem? Thank You.

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Expert

Re: New Xfinity web e-mail


@patty1935 wrote:

Cannot use my emoticons on my e-mails.  When I click on them it comes up and says people but cannot get anything else to come on.  They worked at one time now don't.  What's my problem? Thank You.


What browser are you using?  I am using Firefox 75.0on Windows 10 and I am not having problems with the emoticons now.


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Regular Contributor

Re: New Xfinity web e-mail

I'm on Google and have windows 10.

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Expert

Re: New Xfinity web e-mail

 


@patty1935 wrote:

I'm on Google and have windows 10.


You mean you're using Google Chrome browser?  Try using a different browser [as a test].


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!