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NO IMAGES IN EMAILS

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Regular Visitor

NO IMAGES IN EMAILS

How do I fix NO IMAGES, ONLY ICONS in me emails all of a sudden.  Not all are doing

it but most are only showing icons instead of the images.  How do I fix this problem?

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Frequent Visitor

Re: NO IMAGES IN EMAILS

Same problem, but seems specific to Chrome 85.0.4183.121 on Win10-64. FireFox and Edge behave as expected.

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New Poster

Re: NO IMAGES IN EMAILS

Me too.  Comcast - How do we fix this?  It's annoying.

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Frequent Visitor

Re: NO IMAGES IN EMAILS

@ComcastSPAAbuse can you see if you can find out what the issue is on this.  As mentioned before, it is annoying.  The images work fine for me in Microsoft Edge and Firefox.

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New Poster

Re: NO IMAGES IN EMAILS

It looks like this is a Google Chrome issue (at least for me).

I have the normal pictures when I use Edge on my PC and the xfinity app on my phone. 

I have no images when using Google Chrome - on 2 PC's.

 

How do we get answers from a Chrome representative?

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Regular Visitor

Re: NO IMAGES IN EMAILS

Same here, and just recently.  What changed???

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Regular Visitor

Re: NO IMAGES IN EMAILS

I'm having the same issue as well...started a few days ago. Works fine in Edge, but not Chrome.

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Frequent Visitor

Re: NO IMAGES IN EMAILS

same, it doesn't work in Chrome. Hopefully it gets fixed. 

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Expert

Re: NO IMAGES IN EMAILS


@ChrisL1210 wrote:

same, it doesn't work in Chrome. Hopefully it gets fixed. 


Does it work with a different browser?


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Frequent Visitor

Re: NO IMAGES IN EMAILS

For me it works in Edge and Firefox, but not Chrome.

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Regular Visitor

Re: NO IMAGES IN EMAILS

Yes, it may work in other browsers, but they're not the ones I use.  It always worked before...what changed?

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Expert

Re: NO IMAGES IN EMAILS


@smadsen33052 wrote:

Yes, it may work in other browsers, but they're not the ones I use.  It always worked before...what changed?


This is most likely a Chrome problem since it works in other browsers.  A couple of years ago Google made some changes to Chrome that affected email and it took quite a while for Google to fix it [it was a Chrome problem and not Comcast's].  I understand about a browser choice since I use Firefox exclusively, but do have Chrome on board for checking issues here.  At that time, as with now, the only thing I can recommend is using is an alternate browser for webmail until Google sends out a fix.  Or, using an email client like Outlook or Thunderbird, or even Zimbra Desktop.


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

Re: NO IMAGES IN EMAILS

"It's a Chrome problem" isn't the answer, or at least not a complete answer. Google may have changed Chrome, but Xfinity email is the only web-based email that I'm having a problem with. 

 

And, just as I write this, the issue seems to be resolved and Chrome hasn't updated since September 21. This was, and potentially still is, a coding issue.

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Frequent Visitor

Re: NO IMAGES IN EMAILS

This issue is a combination problem bewteen Comcast web mail and Chrome. When I get a message in Comcast mail in Chrome, no images display. However, I can forward the mail to another web based email account such as outlook.com or gamil, and the images do display.

 

The images display fine when using comcast web mail app  using Microsoft Edge.

 

 

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Contributor

Re: NO IMAGES IN EMAILS

Same for me! Has anyone addressed this other than a Chrome issue? Really get sick of Chrome and Comcast email not being compatible!!  Anyone get an answer??

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New Poster

Re: NO IMAGES IN EMAILS

In response to your help, I'm not getting images when using Chrome on my laptop but I ame getting images on the same email when using Chrome on my desktop (both while at home), so I'm not sure how that can be a Chrome issue

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New Poster

Re: NO IMAGES IN EMAILS

Open your webmail page.  To the left of the address, click open the padlock & choose "site settings".

Make sure that JavaScript, Flash, Images, Pop-ups & Redirects, and Insecure Content are all set to allow.

 

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Regular Visitor

Re: NO IMAGES IN EMAILS

Great information BUT is this safe for browsing now?  PLEASE ADVISE..

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Frequent Visitor

Re: NO IMAGES IN EMAILS

Unblocking unsafe content and allowing redirects isn't safe - it's a recipe for an infection from a compromised content server and shouldn't be neccessay. I have neither of these opened in FireFox and I don't have this problem. One look at the Chrome Developer Console will show that there is a Comcast content server issue,  a webmail client coding issue or both. 

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Frequent Visitor

Re: NO IMAGES IN EMAILS

Agreed! That is NOT a solution. Just use a different browser. Or, have your mail forwarded to another web client.

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New Poster

Re: NO IMAGES IN EMAILS

You are only changing the settings for Xfinity/Comcast webmail site, so your browsing will be safe.

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New Poster

Re: NO IMAGES IN EMAILS

Copied from Chrome:  Not all pop-ups are ads or spam. Some legitimate websites display web content in pop-up windows. ... Click the link for the pop-up you want to see. To always see pop-ups for the site, select Always allow pop-ups and redirects from [site] Done.  

I want notifications from Comcast when I receive a new email & popups must be allowed for this to happen.

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Gold Problem Solver

Re: NO IMAGES IN EMAILS


@kitkat64k wrote: ... I want notifications from Comcast when I receive a new email & popups must be allowed for this to happen.

Could you describe what these notifications are like and how to enable them? I've never seen "new mail" notifications from Comcast's webmail, even with popups enabled. Thank you!

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Frequent Visitor

Re: NO IMAGES IN EMAILS

The statement that allowing unsafe content on the Xfinity webmail client is safe is dead wrong - there have been several instances over the years of webmail's ad frame pointing to a 'poisoned' server which isn't Comcast's fault but allowing unsafe content is always a bad idea and is a work-around for code and/or security issues.

 

Again - telling people to turn off safety features isn't a high-quality solution.

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Contributor

Re: NO IMAGES IN EMAILS

Same issue in my house.  My husband and I both use Chrome and his is fine and mine is not.  Seems to be a pattern for Comcast to throw the issue over to someone else. Very frustrating.

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Frequent Visitor

Re: NO IMAGES IN EMAILS

I think it's a Chrome issue because the images won't display on my laptop or my Android phone when opening in Chrome.  I can view the images in Firefox.  

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Official Employee

Re: NO IMAGES IN EMAILS

We believe we determined the cause of the broken images.

 

In some of the new versions, Chrome has instituted some additional security checks on images. If the images are pulled from an internet location and that location contains an error, for your safety Chrome will not load the image.  Images locations are designated by the sender of the email and not the Comcast system. 

 

You can verify this by right-clicking the broken image in your email and selecting "copy image address" or "copy image location." That should allow you to paste the image address into a new browser tab and see the error.  More than likely the location address starts with HTTP:// , you must change it to HTTPS:// when pasting into your browser window as this is what Chrome is doing automatically for you.  Based on the error you can determine the next steps or reach out to the sender of the email. 


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Contributor

Re: NO IMAGES IN EMAILS

I'm also having this problem, but only with my xfinity emails, not with my other ones.  Even within xfinity email, only some messages are affected.  I tried copying and pasting image addresses into another tab, and I see the images, not any kind of error.  I've had my account for years, and this has only started to happen within the last few days.  ????

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Official Employee

Re: NO IMAGES IN EMAILS

Adding a little more to this after further investigation and to inform the technologists in the room. 

 

What does that mean for the non-technical people in the room? Ultimately the sender of the email needs to follow best practices and put all secure content in their email. Some of them of course follow this and that is why some emails show images and some do not. As a side note, we cannot recommend disabling browser security settings. 

 

This ultimately boils down to mixed content and auto-upgrading the URL to HTTPS, without a fallback to HTTP if the content is not available over HTTPS.

 

Because Webmail is a secure space (https),  Chrome will automatically look at any images in an email and if they are coming from an insecure space (HTTP) it will upgrade(rewrite) the URL to a secure URL(HTTPS)  and try to get a secure image.  The challenge is often there is not an image at https or there is an invalid cert. So this ends up in a broken image in your email. This is forced in the new version of chrome M86M https://www.chromestatus.com/feature/4926989725073408


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New Poster

Re: NO IMAGES IN EMAILS

How does this answer why, in the same email from a company selling items, I'm geeting some pictures of products from the site while other pictures don't appear.  When the email is opened in another browser, all of the images appear and when I open the images they all lead back to the original retail site and directly to the item/product that I've opened.

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Official Employee

Re: NO IMAGES IN EMAILS

I added a clarifier to my original post based on the new information that was found

 

More than likely the location address starts with HTTP:// you must change it to HTTPS:// when pasting into your browser window as this is what Chrome is doing automatically for you.

 

At this point, other browsers are not changing the HTTP to HTTPS which is why they continue to work. Although, I am sure it won't be long before others follow. 


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Contributor

Re: NO IMAGES IN EMAILS

Is this browser change very recent?  I never had any broken images before; this only started in the last week.

 

Like a previous poster mentioned, my emails will show some images, but not others (and all trace back to the same site).

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Frequent Visitor

Re: NO IMAGES IN EMAILS

If I forward the same email with the images that don't download to another web based email system such as Outlook.com or Gmail, the images load properly while still using chrome. So, I would again suggest that this is a comcast mail issue or a combination issue for comcast when using chrome.

 

Works fine for other web based email using chrome and also works in comcast when using another browser. So, it appears to be an issue only when using chrome for comcast web bvased email.

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Contributor

Re: NO IMAGES IN EMAILS

Yaxman, you are absolutely correct.  I don't buy that it is ONLY a Chrome issue.