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My website is getting blocked by Xfinity

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My website is getting blocked by Xfinity

I have customers complaining that they cannot access my wesbite


one of my customer send me the following informaiton: 

"I wanted to thank you again for all your help. Comcast came out this morning and said that the modem wasn't doing a proper update which led to not reading your company's characters/webpage correctly. They gave us a new modem and we are good to go!! " 


this customer is located in : Olathe, KS 66062


I'm in florida and my Business account and personal account works fine accessing my website 


i would like for someone to tell what does this mean and how can i get everyone to work, this is affecting my business.