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My website krazykrops.com is being blocked by Xfinity...HELP

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My website krazykrops.com is being blocked by Xfinity...HELP

XFINITY is blocking my site which is hosted by godaddy. I have a business and ALL OF MY CUSTOMERS cannot access my site when it sits on the comcast wifi network.  It can be accessed via other networks, but not comcast which the majority of the us has. Please help!

We even tried taking the domain to another hosting agency and still the problem persisted.  There are no DNS and this issue was looked at in depth from their hosting department. 

I need help with XFINITY releasing my site 

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Expert

Re: My website krazykrops.com is being blocked by Xfinity...HELP

Please post the output of a traceroute to your domain.



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Re: My website krazykrops.com is being blocked by Xfinity...HELP

Unable to resolve target system name www.krazykrops.com 

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Expert

Re: My website krazykrops.com is being blocked by Xfinity...HELP

That's not what we are looking for. We need to see the entire results of a traceroute (if it resolves) to that URL;

 

http://customer.xfinity.com/help-and-support/internet/run-traceroute-command/

 

And FWIW, that "unable to resolve" message typically means a miss-spelling or a DNS issue...

 

I can't reach it either. Here's a screenshot of what I see;

 

Screenshot.png



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Expert

Re: My website krazykrops.com is being blocked by Xfinity...HELP

Here is the output of an nslookup command;

 

C:\Users\upsan>nslookup krazykrops.com
Server: UnKnown
Address: fe80::8e3b:adff:fe1d:3693

*** UnKnown can't find krazykrops.com: Server failed

 

A tracert command yields this;

 

C:\Users\upsan>tracert krazykrops.com
Unable to resolve target system name krazykrops.com.



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Expert

Re: My website krazykrops.com is being blocked by Xfinity...HELP

O/k there appears to be a DNSKEY problem. There is a security certificate problem / mis-configuration with the domain. You need to contact your web hosting company again regarding this.

 

Screenshot.png



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