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My important email folders have disappeared again!

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My important email folders have disappeared again!

Several months ago-many of the folders I created for work emails, reference materials, and conference/learning materials just disappeared from the My Folders drop down. I spoke to someone and they were able to restore them for me. This past weekend- those same folders disappeared again. I forget who I contacted but I was wondering if someone can point me in the right direction? Please let me know.