My emails are not received by comcast.net addresses.

Hi Comcast,

I own a business and my customers with comcast.net addresses aren't receiving the emails that I send to them. To get around this, I use a personal gmail address but this isn't a long term solution.

I tested with a family member who has a comcast.net address and he didn't receive the messages either.

Can you help me out?

Thanks.

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Responses

Accepted Solution

XfinityCSAEmail

Official Employee

•

1K Messages

5 years ago

@EddieArcadia I've reviewed the domain and it appears to be hitting a 421 error:
http://postmaster.comcast.net/smtp-error-codes.php#421

please refrence to the postmaster page above for explanation.

0

Again

Expert

•

31.9K Messages

5 years ago

@EddieArcadia wrote:

Hi Comcast,

I own a business and my customers with comcast.net addresses aren't receiving the emails that I send to them. To get around this, I use a personal gmail address but this isn't a long term solution.

I tested with a family member who has a comcast.net address and he didn't receive the messages either.

Can you help me out?

Thanks.

Are you a Comcast Business customer?

0

EddieArcadia

New Poster

•

4 Messages

5 years ago

I am not. The email address I'm sending from is tied to my website hosting. Thanks.

0

EddieArcadia

New Poster

•

4 Messages

5 years ago

The email domain we're sending from is 6gaslogs.com. I did a blacklist test at MxToolbox and we're not showing up on anything there.

0

EddieArcadia

New Poster

•

4 Messages

5 years ago

@ComcastCSAEmail Thanks for the information. I'll forward this to my hosting provider and see what they say.

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doodle123

Visitor

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1 Message

4 years ago

I can’t get my email

0

Email

EddieArcadia

My emails are not received by comcast.net addresses.

XfinityCSAEmail

Again

EddieArcadia

EddieArcadia

EddieArcadia

doodle123

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