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Missing scroll bar in email

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New Poster

Missing scroll bar in email

How do I get the scroll bar back within my emails?

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Expert

Re: Missing scroll bar in email

What type of device and browser or app are you using to access your email?


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New Poster

Re: Missing scroll bar in email

A Dell desktop and I use Chrome for my browser
Thanks for the reply
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Expert

Re: Missing scroll bar in email

I don't use Chrome so I can't speak from experience. See if this video helps. If not, I'm sure someone else here will be able to help you.

https://www.youtube.com/watch?v=VTLHxboMivM


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Missing scroll bar in email

Thank you so much for the video and information.

My problem though is not related to Chrome/Google web pages. It is specifically in relation to my email in Xfinity.

So, I wonder if you might have suggestions in that area...? If the video that you sent would extend it's "fixes" to my problem, would you please include the link that you entered in the Chrome page that you demonstrated within?  

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Expert

Re: Missing scroll bar in email

I opened my email in Chrome and it was fine. Try opening yours in a different browser, and see if the scroll bar appears.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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New Poster

Re: Missing scroll bar in email

I tried Internet Explorer and the scroll bar was still not there....

When I open individual emails, I can scroll up and down within them. So, I guess I'll leave it at that.

🙂  Thank you for your attentiveness and efforts to help me fix this problem.