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Message "email disabled due to invalid credentials."

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Frequent Visitor

Message "email disabled due to invalid credentials."

Every time I log into my email I get a message that it is disabled due to invalid credentials; check my account and try again.  This happens on multiple PCs, all running the latest version of Firefox.  I am accessing the email directly through the browser and not using an email program.

 

For now, it does show email messages, allows me to open them and allows me to reply to them.  My fear is I will soon get locked out totally.

 

So far, answers on this forum have been worthless.  I've tried re-typing my saved password into the sign-in page; does not remove the error.  I am not "past due" on my bill.  I cannot get to live chat - by now, I'd think all agents are already working from home (I manage a help desk; all my agents started at home two weeks ago!).

 

I need advice before I'm locked out of my email.  Thanks.

 

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Official Employee

Re: Message "email disabled due to invalid credentials."

please check any additional mail boxes you have linked to your email account. The error is likely in regards to an added mail box that has since had its password changed. The message refers to that specific mailbox and not your main email account that you are accessing. Hence why you can still view your comcast.net emails just fine. 


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Frequent Visitor

Re: Message "email disabled due to invalid credentials."

Thanks for the quick response.  Unfortunately, this did not work.

 

I signed out of (main user name) then signed into (secondary user name given in the error message).  I then clicked on (secondary user name) account settings.  It wanted a cell phone # added but I only have one cell phone.  If I try to enter the cell phone #, I get an error it is already associated with another (my main user name) account.

 

Logged out of (seconday); logged back into (primary), opened email and still got the same error message listing the secondary account name.

 

Any other ideas?  Thanks in advance.

Highlighted
Official Employee

Re: Message "email disabled due to invalid credentials."

You went to the wrong location to check the settings. Its not within the secondary account. Its within the account you are logging into. Under "Settings" click "Accounts" when within your email and update the password to the secondary user you have linked with your primary mailbox or disable the account. After you do the error should disappear. 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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