My main email address disappeared. Gone. Nixed. Fell into a black hole. After HOURS or customer service, I've mourned it's lossed, recovered most of my emails and was done. BUT the gone email address had admin rights. I can't do stuff like get into my xfinity mobile account. Arrrgh! Any quick fixes on how I can make my other comcast account my main one with admin rights? I'm currently number 88 in line for the tech chat. Wheee!
Double check your UserIDs on your home system with the Lookup tool at https://idm.xfinity.com/myaccount/lookup. After you enter the requested information you'll see a list of the UserIDs on your account and an indication of which one is Primary. Be aware that the Primary UserID online doesn't always correspond with a name on your billing statement. If the ID you are using is not Primary, you'll need to log in with the Primary ID.
Thanks so much! But....I totally tried this...no luck.
I may have forgotten to mention that I'm no longer an internet customer, though they said I could still use my 2 email accounts. So they tagged on an extra $20 to my mobile bill. But my login has always been the email account that is now wiped off the earth. BTW chat did nothing but refer me to a different number who couldn't help. Transferred me to tech (I'm guessing). Wait time is *robotic voice* "Over. Sixty. Minutes."
This is nuts. I just want access to my xfinity mobil account. ARRGGH!