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Main email disappeared, but it had administration rights

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Frequent Visitor

Main email disappeared, but it had administration rights

Hey y'all!

 

My main email address disappeared. Gone. Nixed. Fell into a black hole. After HOURS or customer service, I've mourned it's lossed, recovered most of my emails and was done. BUT the gone email address had admin rights. I can't do stuff like get into my xfinity mobile account. Arrrgh! Any quick fixes on how I can make my other comcast account my main one with admin rights? I'm currently number 88 in line for the tech chat. Wheee!

 

Thanks!

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Gold Problem Solver

Re: Main email disappeared, but it had administration rights

Double check your UserIDs on your home system with the Lookup tool at https://idm.xfinity.com/myaccount/lookup. After you enter the requested information you'll see a list of the UserIDs on your account and an indication of which one is Primary. Be aware that the Primary UserID online doesn't always correspond with a name on your billing statement. If the ID you are using is not Primary, you'll need to log in with the Primary ID.

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Frequent Visitor

Re: Main email disappeared, but it had administration rights

Thanks so much! But....I totally tried this...no luck.

 

I may have forgotten to mention that I'm no longer an internet customer, though they said I could still use my 2 email accounts. So they tagged on an extra $20 to my mobile bill. But my login has always been the email account that is now wiped off the earth. BTW chat did nothing but refer me to a different number who couldn't help. Transferred me to tech (I'm guessing). Wait time is *robotic voice* "Over. Sixty. Minutes."

 

This is nuts. I just want access to my xfinity mobil account. ARRGGH!