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Is this message correct and how do I get the new version of XfinityConnect

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Frequent Visitor

Is this message correct and how do I get the new version of XfinityConnect

I get an e-mail saying, "Your XfinityConnect Version is outdated and has expired in the database.

Failure to Upgrade to the newest XfinintyConnect Version 12.9 will result in inefficient usage of mailbox and might result to shutdown"

Is this legitimate?

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Gold Problem Solver

Re: Is this message correct and how do I get the new version of XfinityConnect

It's a phishing email, a scammer attempt to steal login and account information.

 

If you check your email with Comcast's Xfinity Connect webmail (https://connect.xfinity.com/), look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity. See https://www.xfinity.com/support/articles/comcast-verified-email. If the logo is missing when you view the message in webmail, the message is not from Comcast.

Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program, not even in Comcast's own email app. It's only visible when you use their web email site.

 

Samples of recent phishing messages can be found at https://internetsecurity.xfinity.com/help/alerts/ under "Top Phishing Scams".

To report a scam email to Comcast, follow the "Report Spam and Phishing Emails" link on https://internetsecurity.xfinity.com/help/report-abuse/ and scroll down to the "Report Phishing Emails" section.

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Frequent Visitor

Re: Is this message correct and how do I get the new version of XfinityConnect

Thank you so very much for the rapid reply and all the information and instructions.  😀