New Poster
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2 Messages
Is the email "ACTION REQUIRED: update your comcast.net settings soon" Legit?
I received an email from xfinity@emails.xfinity.com today that asked me to click on a link to "Update your settings." When I did, my browser presented me with the following message:
This Connection Is Not Private
This website may be impersonating “emails.xfinity.com” to steal your personal or financial information. You should go back to the previous page."
I did call Xfinity support and was told that they see no record of this email being sent out. I have received other emails with this address (the updated Comcast Customer Privacy Policy was sent this way). So, is this legit, or is someone phishing for Xfinity's customers' information? If it's the former, then why is Xfinity sendoug out non-private links to its customers?
BruceW
Gold Problem Solver
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26.5K Messages
6 years ago
As above, if you can check the message in webmail, look for the Xfinity Verified logo -- see https://www.xfinity.com/support/articles/comcast-verified-email. Any legitimate email from Comcast/Xfinity should have the logo when viewed at https://connect.xfinity.com/.
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dearbaby
Frequent Visitor
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11 Messages
6 years ago
update
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BruceW
Gold Problem Solver
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26.5K Messages
6 years ago
Your message is unclear. What do you need help with?
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magmom24
New Poster
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6 Messages
5 years ago
Thank you. I received an email that was supposedly from action@comcast.net referencing sync problems, which I have been having. It even had error details. Hovered and saw a link that definitely was not Comcast. Will be reporting.
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