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Ipad mini goes into loop and does not pull up email interface

brenda100
Frequent Visitor
‎10-31-2019 03:19 PM

Ipad mini goes into loop and does not pull up email interface

I have an IPad Mini IOS 9.3.5 which acted just like mt desktop system and allowed me to see my Comcast emails by using Safari and connect.xfinity.com/appsuite. Now it goes into a loop, white screen with 3 dots over and over again.  can anyone suggest another way of getting to Comcast emails on my IPad. Thanks

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brenda100
Frequent Visitor
‎11-01-2019 03:01 AM

Re: Ipad mini goes into loop and does not pull up email interface

Sorry, I meant IPad NOT IPad mini.

can anyone tell me if Comcast has recently made changes that would effect my iPad. 

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brenda100
Frequent Visitor
‎11-08-2019 08:37 AM

Re: Ipad mini goes into loop and does not pull up email interface

resolved

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Latoque
Expert
‎11-08-2019 11:01 AM

Re: Ipad mini goes into loop and does not pull up email interface

Try clearing cache/history in Safari, then sign out of the Comcast account and back in again.  See if that clears it.



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brenda100
Frequent Visitor
‎11-08-2019 01:15 PM

Re: Ipad mini goes into loop and does not pull up email interface

thanks, I found that I was still getting mail under mail, but not under Safari. So I have what I need.

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