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Incoming emails have stopped.

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New Poster

Incoming emails have stopped.

Starting yesterday, 06-29-20, all incoming emails have stopped.  Outgoing emails are being received.  There's nothing in the spam folder.  I cannot seem to find a phone number so that I can speak to an actual person and the "Virtual Assistant" has been pretty much no help at all.

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Official Employee

Re: Incoming emails have stopped.

Looks like you have  a few email filters and forwardings enabled, please refer to the following links on how you can check them:

https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience - email filters
https://www.xfinity.com/support/articles/xconn-auto-forward - email forwarding

(all can be found in the settings portion of your email)

If these are not changes you have made, then someone likely signed into your account and made them on your behalf. You should change your password, secret question, run Anti-Virus and Anti-Malware scans immediately. I recommend enabling two-factor authentication as well to prevent this in the future. 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Incoming emails have stopped.

Progress.  Thank you.  Spam filer turned off, forwarding turned off, password changed, secret question changed.  Receiving email...which is good...however all mail is going directly into the "trash" folder.

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Official Employee

Re: Incoming emails have stopped.

check the "filter rules" section of settings in your email.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!