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Incoming email address is being blocked intermittently as spam

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Regular Visitor

Incoming email address is being blocked intermittently as spam

A friend that I regularly correspond with is being intermittently blocked as spam when they send to my Comcast email account.  How can I fix this?

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Expert

Re: Incoming email address is being blocked intermittently as spam

Do you mean that their email goes to your Spam folder?  Or are you just not getting them at all?  If the former, mark them as Not Spam, and keep doing that to help train the filters.  You can also call Comcast security and see if there is a blocking issue for that sender----------------

 

Comcast Customer Security Assurance-------------------

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1 - 888-565-4329



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Regular Visitor

Re: Incoming email address is being blocked intermittently as spam

The mail is being blocked completely.  I do not receive it and the sender gets a reply that says their email was blocked for spam.

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Official Employee

Re: Incoming email address is being blocked intermittently as spam

PM me the email address you are seeing this issue with so i can investigate it.


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!