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IP address has been blacklisted for some reason and i cannot check my email?

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Regular Visitor

IP address has been blacklisted for some reason and i cannot check my email?

Yesterday i booted up a laptop for the first time in a while and when i opened my email program it began downloading the 2600+ messages(comcast email account) that were backed up(I've just been using my phone lately). After it was done, i clicked send and recieve again to double check it'd all finished and i got a prompt to re-enter my password, when i did, i was informed that it couldn't be authenticated(or something along those lines) because my IP address had been temporarily blacklisted. i have two account, and both have the same error. one is mostly junk mail but i still use it when signing up for account so that the junk all goes to one address, the other is used to get work email forwarded to me though. i really need this problem solved quickly.

 

Also, i've checked my ip address in various sites that check for such things and it doesn't show as being blacklisted on anything. it seems to be isolated to just my comcast email, presumably BY comcast.

 

EDIT: Cloned my MAC address and was assigned a new IP address from ISP, this solved my problem.

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Official Employee

Re: IP address has been blacklisted for some reason and i cannot check my email?

@djwilhelm Hello I am sending you a PM to gather more info. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Official Employee

Re: IP address has been blacklisted for some reason and i cannot check my email?

@djwilhelm It does not appear you have your PM feature enabled yet.

To do so,

1.Slect your profile icon / picture.
2.Select My settings, preferences
3.Selct private messenger and ensure Turn on private messages is checked.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Regular Visitor

Re: IP address has been blacklisted for some reason and i cannot check my email?

There doesn't appear to be any option for private messenger under any of my preferences tabs

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Regular Visitor

Re: IP address has been blacklisted for some reason and i cannot check my email?

alright PMs are now open with the new rank.