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IP Address is being blocked

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Frequent Visitor

IP Address is being blocked

I am using Bluehost to create my website.  However when I try to login to my website to manage it, my IP Address is being blocked.  I am getting an error that says my IP Address is a securtiy risk.

If I use a VPN which changes my IP Address, I can get into the management system for the website just fine.

How do I make my IP address NOT a security risk?

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Official Employee

Re: IP Address is being blocked

reach out to bluehost and find out why they think your IP is a threat


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Frequent Visitor

Re: IP Address is being blocked

I already reached out to Bluehost, they referred me back to my internet provider.  It may be one of these endless loops of finger pointing.

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Frequent Visitor

Re: IP Address is being blocked

I was able to log into the website management for a few minutes, then got the following screen:

 

This site can’t provide a secure connection

scrapndazzle.com sent an invalid response.

ERR_SSL_PROTOCOL_ERROR
 
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Official Employee

Re: IP Address is being blocked

@striplitho Unfortunately, its unlikely that they will tell us why either. Its likely because you have a normal dynamic residential IP address and its not uncommon for a webhost to block them for traffic that may not even be specifically coming from your network. The error you posted is a reference code from Google Chrome.


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Frequent Visitor

Re: IP Address is being blocked

I was on a chat service with Bluehost to see if I could resolve the issue.  He had me try to restart my computer and reset my DNS using a command I entered into the termal, that didn't work.

Here is the strange thing.  I can't access my website to look at it from any browser at my house. My phone, Smart TV, Any computer or any Browser (Chrome, Firefox, Sifri).  Every other website on the internet works fine.  Even the second website I manage, I can visit and fix with no issues.  However if go to another location (work, internet cafe, neighbors house) that isn't on my WiFi, I can go to the website just fine.

It's that one website while I'm on MY wifi that is not allowing me to see it.

Is there something wrong with my IP address and this website.

Bluehost says my website is secure and the SSL certificate is working on their end.

Comcast/Xfinity is my only hope to fix this I think

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Expert

Re: IP Address is being blocked

Perhaps posting the output of a traceroute to the site may reveal a clue.



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Frequent Visitor

Re: IP Address is being blocked

Here is the traceroute, but I don' t know what to do with it.  I have changed the IP address to my house from comcast for my peace of mind.  I have no idea what to do with this information, but it looks like it's being stopped at line 15.

 

traceroute to scrapndazzle.com (##########), 64 hops max, 72 byte packets

1  10.0.0.1 (10.0.0.1)  4.103 ms  3.733 ms  3.887 ms

2 ########## (##########)  16.917 ms  18.055 ms  13.051 ms

3 ########## (##########)  13.856 ms  11.966 ms  21.357 ms

4  po-2-rur01.sandy.ut.utah.comcast.net (##########)  14.498 ms  14.965 ms  14.578 ms

5  be-5-ar01.saltlakecity.ut.utah.comcast.net (162.151.39.129)  13.743 ms  23.785 ms  14.658 ms

6  be-33660-cr01.champa.co.ibone.comcast.net (68.86.90.225)  25.965 ms  29.785 ms  26.924 ms

7  be-12021-cr02.1601milehigh.co.ibone.comcast.net (68.86.84.226)  25.904 ms  27.139 ms  25.489 ms

8  be-12176-pe02.910fifteenth.co.ibone.comcast.net (68.86.83.94)  27.082 ms  23.377 ms  25.002 ms

9  50.248.116.214 (50.248.116.214)  24.937 ms  24.370 ms  27.474 ms

10  ae19.cs1.den5.us.zip.zayo.com (64.125.24.24)  45.769 ms  44.131 ms  43.619 ms

11  ae11.mpr2.slc2.us.zip.zayo.com (64.125.26.43)  34.963 ms  55.867 ms  37.316 ms

12  ae4.mpr1.slc2.us.zip.zayo.com (64.125.26.164)  39.010 ms  35.573 ms  36.214 ms

13  ae21.cs2.lax112.us.eth.zayo.com (64.125.26.18)  42.932 ms  52.737 ms  43.875 ms

14  ae10.er1.lax10.us.zip.zayo.com (64.125.27.235)  42.927 ms  41.500 ms  43.060 ms

15  * 128.177.73.243.ipyx-255891-001-zyo.zip.zayo.com (128.177.73.243)  50.561 ms  54.261 ms

16  162-215-195-141.unifiedlayer.com (162.215.195.141)  67.299 ms  59.904 ms  59.423 ms

17  69-195-64-121.unifiedlayer.com (69.195.64.121)  61.260 ms  60.739 ms  60.252 ms

18  eth4-33-3.prvspn001.net.unifiedlayer.com (162.144.240.145)  64.902 ms  65.348 ms  59.274 ms

19  po97.prv-leaf6b.net.unifiedlayer.com (162.144.240.19)  59.575 ms  62.283 ms  57.343 ms

20  box2075.bluehost.com (50.87.249.44)  57.806 ms  62.733 ms  57.394 ms

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Expert

Re: IP Address is being blocked

Well your packets are reaching the destination. This is something internal to Bluehost.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Frequent Visitor

Re: IP Address is being blocked

I just had Comcast Restart my gateway,  I'm able to access the site now.  But I think I did this already and it may go down again.  I'll have to cross my fingers.

Thanks for all your help.