I am using Bluehost to create my website. However when I try to login to my website to manage it, my IP Address is being blocked. I am getting an error that says my IP Address is a securtiy risk.
If I use a VPN which changes my IP Address, I can get into the management system for the website just fine.
How do I make my IP address NOT a security risk?
reach out to bluehost and find out why they think your IP is a threat
I was able to log into the website management for a few minutes, then got the following screen:
scrapndazzle.com sent an invalid response.
@striplitho Unfortunately, its unlikely that they will tell us why either. Its likely because you have a normal dynamic residential IP address and its not uncommon for a webhost to block them for traffic that may not even be specifically coming from your network. The error you posted is a reference code from Google Chrome.
I was on a chat service with Bluehost to see if I could resolve the issue. He had me try to restart my computer and reset my DNS using a command I entered into the termal, that didn't work.
Here is the strange thing. I can't access my website to look at it from any browser at my house. My phone, Smart TV, Any computer or any Browser (Chrome, Firefox, Sifri). Every other website on the internet works fine. Even the second website I manage, I can visit and fix with no issues. However if go to another location (work, internet cafe, neighbors house) that isn't on my WiFi, I can go to the website just fine.
It's that one website while I'm on MY wifi that is not allowing me to see it.
Is there something wrong with my IP address and this website.
Bluehost says my website is secure and the SSL certificate is working on their end.
Comcast/Xfinity is my only hope to fix this I think
Perhaps posting the output of a traceroute to the site may reveal a clue.
Here is the traceroute, but I don' t know what to do with it. I have changed the IP address to my house from comcast for my peace of mind. I have no idea what to do with this information, but it looks like it's being stopped at line 15.
traceroute to scrapndazzle.com (##########), 64 hops max, 72 byte packets
1 10.0.0.1 (10.0.0.1) 4.103 ms 3.733 ms 3.887 ms
2 ########## (##########) 16.917 ms 18.055 ms 13.051 ms
3 ########## (##########) 13.856 ms 11.966 ms 21.357 ms
4 po-2-rur01.sandy.ut.utah.comcast.net (##########) 14.498 ms 14.965 ms 14.578 ms
5 be-5-ar01.saltlakecity.ut.utah.comcast.net (22.214.171.124) 13.743 ms 23.785 ms 14.658 ms
6 be-33660-cr01.champa.co.ibone.comcast.net (126.96.36.199) 25.965 ms 29.785 ms 26.924 ms
7 be-12021-cr02.1601milehigh.co.ibone.comcast.net (188.8.131.52) 25.904 ms 27.139 ms 25.489 ms
8 be-12176-pe02.910fifteenth.co.ibone.comcast.net (184.108.40.206) 27.082 ms 23.377 ms 25.002 ms
9 220.127.116.11 (18.104.22.168) 24.937 ms 24.370 ms 27.474 ms
10 ae19.cs1.den5.us.zip.zayo.com (22.214.171.124) 45.769 ms 44.131 ms 43.619 ms
11 ae11.mpr2.slc2.us.zip.zayo.com (126.96.36.199) 34.963 ms 55.867 ms 37.316 ms
12 ae4.mpr1.slc2.us.zip.zayo.com (188.8.131.52) 39.010 ms 35.573 ms 36.214 ms
13 ae21.cs2.lax112.us.eth.zayo.com (184.108.40.206) 42.932 ms 52.737 ms 43.875 ms
14 ae10.er1.lax10.us.zip.zayo.com (220.127.116.11) 42.927 ms 41.500 ms 43.060 ms
15 * 18.104.22.168.ipyx-255891-001-zyo.zip.zayo.com (22.214.171.124) 50.561 ms 54.261 ms
16 162-215-195-141.unifiedlayer.com (126.96.36.199) 67.299 ms 59.904 ms 59.423 ms
17 69-195-64-121.unifiedlayer.com (188.8.131.52) 61.260 ms 60.739 ms 60.252 ms
18 eth4-33-3.prvspn001.net.unifiedlayer.com (184.108.40.206) 64.902 ms 65.348 ms 59.274 ms
19 po97.prv-leaf6b.net.unifiedlayer.com (220.127.116.11) 59.575 ms 62.283 ms 57.343 ms
20 box2075.bluehost.com (18.104.22.168) 57.806 ms 62.733 ms 57.394 ms
Well your packets are reaching the destination. This is something internal to Bluehost.
I just had Comcast Restart my gateway, I'm able to access the site now. But I think I did this already and it may go down again. I'll have to cross my fingers.
Thanks for all your help.