Community Forum

I received an email saying I cancelled xfinity. I did not.

Highlighted
New Poster

I received an email saying I cancelled xfinity. I did not.

I received an email saying I cancelled xfinity. I did not. The email also says it will be cancelled today?

 

Can this be stopped? Is this a scam email of some kind?

Highlighted
Official Employee

Re: I received an email saying I cancelled xfinity. I did not.

@ArvadaColorado the email is legit. The request is legit. Please change your password, secret question, and properly secure your account by doing the same on any linked 3rd party emails as well.  You will want to reach out to regular customer service to inquire about cancelling the disconnect order. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!