Solved: Re: I cannot receive group emails from my church - Xfinity Help and Support Forums

jal1959 · ‎03-26-2020

I cannot receive group emails from my church. I receive individual emails or small group emails, but not the ones I really need to do my work. How do I fix this? The emails are not in junk or spam. They just disappear into thin air. The sender has no idea that I have not received the email. The church office has tried taking me out of the computer list and putting me back in, but nothing helps.

ComcastCSAEmail · ‎03-26-2020

@jal1959 whats the domain that the emails are coming from?

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jal1959 · ‎03-26-2020

Domain is CCOVB. Org. Thanks for trying to help!

ComcastCSAEmail · ‎03-26-2020

@jal1959 wrote:

Domain is CCOVB. Org. Thanks for trying to help!

Looks like they were flagged as spam for including generic wording that matches common scam/spam/phishing emails. I've processed a clear to the filter and should take effect within an hour.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!

jal1959 · ‎03-26-2020

You are a wonderful and amazing person! Stay well and thank you!!