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@jorick what troubleshooting steps have you completed?
example: reboot modem via My Account app/call into customer service
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@jorick wrote:
I can't connect to most internet sites. About all I can connect to is YouTube. I can't even connect to half of xfinity's web site, such as the outage map. What's going on?
If I use my cell phone's hotspot, I can connect to all sites, so it's not the site's fault.
Try disabling the Xfi Advanced Security feature for now as a workaround. It's buggy ! And there is currently no way to whitelist anything;
https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security
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We ask that you post publicly so people with similar questions may benefit from the conversation.
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Sorry that it didn't work for you. It's a pretty common occurrence around here lately, and disabling is the solution / work-around.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
