New Poster
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6 Messages
I can't connect to most of the internet.
I can't connect to most internet sites. About all I can connect to is YouTube. I can't even connect to half of xfinity's web site, such as the outage map. What's going on?
If I use my cell phone's hotspot, I can connect to all sites, so it's not the site's fault.
XfinityCSAEmail
Official Employee
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1K Messages
5 years ago
@jorick what troubleshooting steps have you completed?
example: reboot modem via My Account app/call into customer service
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EG
Expert
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111.5K Messages
5 years ago
Sorry that it didn't work for you. It's a pretty common occurrence around here lately, and disabling is the solution / work-around.
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EG
Expert
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111.5K Messages
5 years ago
Try disabling the Xfi Advanced Security feature for now as a workaround. It's buggy ! And there is currently no way to whitelist anything;
https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security
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jorick
New Poster
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6 Messages
5 years ago
I'm unable to access the xfi security area. It's one of the sites that won't connect.
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jorick
New Poster
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6 Messages
5 years ago
I finally got my computer to connect to my phone hotspot and disabled advanced security. No change.
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jorick
New Poster
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6 Messages
5 years ago
I unplugged the modem for 10 seconds. After it came back up, no change. I did this twice.
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