Community Forum

How to prevent sending duplicate email transmissions

Jarkman
New Poster

How to prevent sending duplicate email transmissions

Within the past few days I've noticed that I am sending two copies of the same email messages. How can I reset or turn off this unwanted feature?

ComcastCSAEmail
Official Employee

Re: How to prevent sending duplicate email transmissions

@Jarkman Are you using the webmail or a third party email client(Outlook, Thunderbird, Apple Mail, etc.) and when you hit send, do you hit the button more than once? 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Jarkman
New Poster

Re: How to prevent sending duplicate email transmissions

I am using the Xfinity/Comcast email system as I've done for umpty-odd years. I only use that email system. And, no, I am not hitting the Send button twice.

ComcastCSAEmail
Official Employee

Re: How to prevent sending duplicate email transmissions

@Jarkman can you please PM me the email you are having this issue with so i can look into it


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!