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How to create secondary account to add a new email address?

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Frequent Visitor

How to create secondary account to add a new email address?

I've seen other people asking about this and getting non-answers.  At one point in time, Comcast allowed for up to 7 email addresses linked to an account.  I wanted to create a new one so that my scanner isn't linked to my primary email address.  Whenever I add a new user I am prompted to enter an email address or phone number.  I don't have an extra phone number and I've tried entering other email addresses but then I'm not able to create a new email address for the account that I just added. 

 

Am I missing something or is the option no longer available? 

 

Thanks.

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Problem Solver

Re: How to create secondary account to add a new email address?


@davidd22 wrote:

I've seen other people asking about this and getting non-answers.  At one point in time, Comcast allowed for up to 7 email addresses linked to an account.  I wanted to create a new one so that my scanner isn't linked to my primary email address.  Whenever I add a new user I am prompted to enter an email address or phone number.  I don't have an extra phone number and I've tried entering other email addresses but then I'm not able to create a new email address for the account that I just added. 

 

Am I missing something or is the option no longer available? 

 

Thanks.


When you add a new user you have three options for User Role.  The first two (Manager, Member) require additional contact methods (phone number and email) for security but the third (Viewer) does not.  Create the new user with this Viewer access level and you won't be prompted for any contact methods.

Joe V
(not a Comcast employee, just another paying customer)
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New Poster

Re: How to create secondary account to add a new email address?

I believe you are missing the point, as I have the same concern and am unable to figure out the answer.

If I were to want a second email address for my account, how would I go about doing this?  Going to USERS and adding a user, does not accomplish the task.  To create a user, you need to enter an existing email address or existing mobile number.  Additionally, any email address or mobile number you use that are already in the system, can not be used again.  The user setup appears to need information from outside of your current account.

As mentioned before - you used to be able to have 7 different email addresses per account, for whatever the reason.  Now, that is not a simple task.

 

Please help

Thank you

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Problem Solver

Re: How to create secondary account to add a new email address?


@Toast-77 wrote:

I believe you are missing the point, as I have the same concern and am unable to figure out the answer.

If I were to want a second email address for my account, how would I go about doing this?  Going to USERS and adding a user, does not accomplish the task.  To create a user, you need to enter an existing email address or existing mobile number.  Additionally, any email address or mobile number you use that are already in the system, can not be used again.  The user setup appears to need information from outside of your current account.

As mentioned before - you used to be able to have 7 different email addresses per account, for whatever the reason.  Now, that is not a simple task.

 

Please help

Thank you


I have used the method for creating a New User with Viewer Role where it creates the email account (username@comcast.net) WITHOUT requesting an email or phone number for confirmation.  It WAS a simple task and not sure why you cannot. I have verified this on my desktop using a browser and via my mobile phone using a browser.

Here is the link to the Knowledge Base article:

https://www.xfinity.com/support/articles/adding-new-user-names-or-email-addresses .

It states:

Select ManagerMember or Viewer, then click Continue.

  • Note: The Viewer option gives the secondary user limited access to the account and will require you to fill out their user information for them rather than send them an invitation. This is our most basic option with limited permissions. For more information, learn about the different user roles and permissions.
Joe V
(not a Comcast employee, just another paying customer)
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New Poster

Re: How to create secondary account to add a new email address?

I stand corrected!

After a few trys, it seems to have worked!  User error I'm sure.

 

My Appologies - Thank you for your help!