Community Forum

How do I get my mail out of "My Folders" area?

Highlighted
Frequent Visitor

How do I get my mail out of "My Folders" area?

Hi,


I've been heavily using the Comcast Xfinity Email at their website, while deleting viewed emails from the "Inbox" I've been creating and transfering some of the critical emails into the email folders that I have created in the "My Folders" section. Currently, I have many email files (with attachments) in those folders and I want to transfer them directly to my computer's mail program (along with the attachments), but I could not find a way to do that. When my computer's email program finds the mail files that's located in the "inbox" section via IMAP connection, it does not detect the emails filed in the folders located in the "My Folders" section. Since the mails in my account is reaching to the quota limit, I need to transfer those files located in the folders of "My Folders" section. Does anybody know how to do it? I have called the customer service of Comcast and the agent I spoke to had no idea how to do it.  I would very much appreciate any help to resolve my issue.

Kind regards,

 

M. Miski

 

P.S. Probably there is a cumbersome way to do this by transferring my organized emails back to the "Inbox" so that I can extract them via "inbox" transferred emails and then reorganize them again on my computer... Anybody knows a better way to do this without messing with the inbox area...

Highlighted
Expert

Re: How do I get my mail out of "My Folders" area?

What desktop email client are you using?  I use Mac Mail and it shows all the folders in my Comcast account, including those under "My Folders".



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Expert

Re: How do I get my mail out of "My Folders" area?

You can save them to your computer. Select the email(s), click the more actions icon on the toolbar, and choose to save as file. The saved .eml files can then be opened by your email client.

 

save email 02.png


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Frequent Visitor

Re: How do I get my mail out of "My Folders" area?

Thanks a lot. Actually following the IMAP configuration I was able to get subfolders transferred into the Apple's Mail program, however, the mail program was synced with the online server it just simply replicates ongoing actions in the Apple's Mail program too. Thus, if I delete the space consuming files in the sub-folders, those files get deleted also on the Apple's Mail program. I'm exploring ways to transfer them into the computer specific files rather than online server synced folders.

 

Thanks again.

 

Shaman

Highlighted
Expert

Re: How do I get my mail out of "My Folders" area?


@Shaman wrote:

Thanks a lot. Actually following the IMAP configuration I was able to get subfolders transferred into the Apple's Mail program, however, the mail program was synced with the online server it just simply replicates ongoing actions in the Apple's Mail program too. Thus, if I delete the space consuming files in the sub-folders, those files get deleted also on the Apple's Mail program. I'm exploring ways to transfer them into the computer specific files rather than online server synced folders.

 

Thanks again.

 

Shaman


If I'm reading you right, you want to move messages out of the Comcast account and into Mac Mail-----right?  Try this:  in Mac Mail, open the Comcast account so you can see the folders.  Pick one, and drag and drop it down below the heading "On My Mac".  When you drop it, Mail will begin copying the folder and it's contents.  Folders in that section are local only, and are not affected by IMAP.  Then you can go back up and delete the folder in the Comcast account if you want to.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Frequent Visitor

Re: How do I get my mail out of "My Folders" area?

I was also using Mac Mail, following the IMAP configuration I was able to synch those files through the Mac Mail. However, the IMAP configuration made everything synchronized actively (i.e., if I delete any file on the server, same file deletion was taking place in the Mail folders), I guess I need to move those files/folders into the "on my mac" archiving area to disable active synchronization.

 

Kind regards,

 

Shaman