After logging on, I can't access my voice mail, watch TV, or get my account information. It prompts me to enable cookies. How do I do that? Never had this problem before.
@Cindymaef wrote:
After logging on, I can't access my voice mail, watch TV, or get my account information. It prompts me to enable cookies. How do I do that? Never had this problem before.
are you using an ingognito window on your browser?
I have no idea what an "incognito window on your browser" is. I sign into my the XFinity home page using my regular name/password via FF which has worked since I joined Comcast many, many years ago. However, now I can no longer receive voicemail ,stream TV shows or play any XFinity games. On some sites I am prompted on a bottom banner to "accept cookies" which I click on, but nothing happens. XFinity.com is on my "allowed" list to accept cookies. That's as far as more computer knowledge allows.
@Cindymaef wrote:
I have no idea what an "incognito window on your browser" is. I sign into my the XFinity home page using my regular name/password via FF which has worked since I joined Comcast many, many years ago. However, now I can no longer receive voicemail ,stream TV shows or play any XFinity games. On some sites I am prompted on a bottom banner to "accept cookies" which I click on, but nothing happens. XFinity.com is on my "allowed" list to accept cookies. That's as far as more computer knowledge allows.
did you try using the chrome browser?
Yes, it works via Chrome . But Firefox is my default browser. As someone who is struggling to understand how a computer works, I am trying to figure out if I did something "wrong" to make the XFinity website virtually unusable. A Comcast technician set up the computer for me. If I did disable cookies, I don't want to make the same mistake using Chrome. Thank you for your patuence.
@Cindymaef wrote:
Yes, it works via Chrome . But Firefox is my default browser. As someone who is struggling to understand how a computer works, I am trying to figure out if I did something "wrong" to make the XFinity website virtually unusable. A Comcast technician set up the computer for me. If I did disable cookies, I don't want to make the same mistake using Chrome. Thank you for your patuence.
To view/change cookies in Firefox see here-------------------
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
To everyone who is trying to help me, thank you. But I am just so confused. I tried to follow your directions:
In Manage Permission--Exceptions--Cookies Site Data--Allow Cookies
In Content Blocking--Manage Exceptions--You have disabled content blocking on these websites.
Forgive the long reply--I don't know what else to do.
@Cindymaef wrote:
To everyone who is trying to help me, thank you. But I am just so confused. I tried to follow your directions:
In Manage Permission--Exceptions--Cookies Site Data--Allow Cookies
In Content Blocking--Manage Exceptions--You have disabled content blocking on these websites.
Forgive the long reply--I don't know what else to do.
Cookie
Try this:
In Content Blocking, click on Custom and then uncheck Cookies
Under General
Make sure that Digital Rights Management has a check mark next to Play DRM-controlled content is checked.
I unchecked cookies per your first suggestion:
1. In Content Blocking, click on Custom and then uncheck Cookies
Your second suggestion was already done.
2. Make sure that Digital Rights Management has a check mark next to Play DRM-controlled content is checked.
Nothing changed.
If this helps at all: if I try to stream TV I get a message saying cookies are disabled.
If I try to access Voice Mail, I just see a black screen.
If I try to play an XFinity game, a yellow pop-up message says I must accept cookies. I click on the "accept" button, but nothing happens.
Cannot access account info.
Email and address book are the only things working.
I am SO sorry that I I can't help you more with more specific information. I have literally lost sleep over this. One day everything was working, then the next day XFinity chaos!
Thank you for trying to help.
I forgot to mention that I CAN watch videos on the XFinity homepage: