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How Do I Enable Cookies to Stream a TV Show?

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Contributor

How Do I Enable Cookies to Stream a TV Show?

After logging on, I can't access my voice mail, watch TV, or get my account information. It prompts me to enable cookies. How do I do that? Never had this problem before.

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Expert

Re: How Do I Enable Cookies to Stream a TV Show?


@Cindymaef wrote:

After logging on, I can't access my voice mail, watch TV, or get my account information. It prompts me to enable cookies. How do I do that? Never had this problem before.


are you using an ingognito window on your browser?



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Re: How Do I Enable Cookies to Stream a TV Show?

I have no idea what an "incognito window on your browser" is. I sign into my the XFinity home page using my regular  name/password via FF which has worked since I joined Comcast many, many years ago. However, now I can no longer receive voicemail ,stream TV shows or play any XFinity games. On some sites I am prompted on a bottom banner to "accept cookies" which I click on, but nothing happens. XFinity.com is on my "allowed" list to accept cookies. That's as far as more computer knowledge allows.

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Expert

Re: How Do I Enable Cookies to Stream a TV Show?


@Cindymaef wrote:

I have no idea what an "incognito window on your browser" is. I sign into my the XFinity home page using my regular  name/password via FF which has worked since I joined Comcast many, many years ago. However, now I can no longer receive voicemail ,stream TV shows or play any XFinity games. On some sites I am prompted on a bottom banner to "accept cookies" which I click on, but nothing happens. XFinity.com is on my "allowed" list to accept cookies. That's as far as more computer knowledge allows.


did you try using the chrome browser?



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Re: How Do I Enable Cookies to Stream a TV Show?

Yes, it works via Chrome . But Firefox is my default browser. As someone who is struggling to understand how a computer works, I am trying to figure out if I did something "wrong" to make the XFinity website virtually unusable. A Comcast technician set up the computer for me. If I did disable cookies, I don't want to make the same mistake using Chrome. Thank you for your patuence.

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Expert

Re: How Do I Enable Cookies to Stream a TV Show?


@Cindymaef wrote:

Yes, it works via Chrome . But Firefox is my default browser. As someone who is struggling to understand how a computer works, I am trying to figure out if I did something "wrong" to make the XFinity website virtually unusable. A Comcast technician set up the computer for me. If I did disable cookies, I don't want to make the same mistake using Chrome. Thank you for your patuence.


To view/change cookies in Firefox see here-------------------

 

https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences



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Re: How Do I Enable Cookies to Stream a TV Show?

To everyone who is trying to help me, thank you. But I am just so confused. I tried to follow your directions:

In Manage Permission--Exceptions--Cookies Site Data--Allow Cookies

https://customer.xfinity.com

https://connect.xfinity.com

https://www.xfinity.com

https://myxfinity.com

 

In Content Blocking--Manage Exceptions--You have disabled content blocking on these websites.

https://customer.xfinity.com

https://login.xfinity

Forgive the long reply--I don't know what else to do.

 

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Expert

Re: How Do I Enable Cookies to Stream a TV Show?


@Cindymaef wrote:

To everyone who is trying to help me, thank you. But I am just so confused. I tried to follow your directions:

In Manage Permission--Exceptions--Cookies Site Data--Allow Cookies

https://customer.xfinity.com

https://connect.xfinity.com

https://www.xfinity.com

https://myxfinity.com

 

In Content Blocking--Manage Exceptions--You have disabled content blocking on these websites.

https://customer.xfinity.com

https://login.xfinity

Forgive the long reply--I don't know what else to do.

Cookie


Try this:

In Content Blocking, click on Custom and then uncheck Cookies

 

Under General

Make sure that Digital Rights Management has a check mark next to Play DRM-controlled content is checked.


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Re: How Do I Enable Cookies to Stream a TV Show?

I unchecked cookies per your first suggestion:

1. In Content Blocking, click on Custom and then uncheck Cookies

 

Your second suggestion was already done.

2. Make sure that Digital Rights Management has a check mark next to Play DRM-controlled content is checked.

 

Nothing changed.

 

If this helps at all: if I try to stream TV I get a message saying cookies are disabled.

If I try to access Voice Mail, I just see a black screen.

If I try to play an XFinity game, a yellow pop-up message says I must accept cookies. I click on the "accept" button, but nothing happens.

Cannot access account info. 

Email and address book are the only things working.

 

I am SO sorry that I I can't help you more with more specific information. I have literally lost sleep over this. One day everything was working, then the next day XFinity chaos!

Thank you for trying to help.

 

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Re: How Do I Enable Cookies to Stream a TV Show?

I forgot to mention that I CAN watch videos on the XFinity homepage:

https://my.xfinity.com/?cid=dotcom_topnav_myxfn