Community Forum
@Cindymaef wrote:
After logging on, I can't access my voice mail, watch TV, or get my account information. It prompts me to enable cookies. How do I do that? Never had this problem before.
are you using an ingognito window on your browser?
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@Cindymaef wrote:
I have no idea what an "incognito window on your browser" is. I sign into my the XFinity home page using my regular name/password via FF which has worked since I joined Comcast many, many years ago. However, now I can no longer receive voicemail ,stream TV shows or play any XFinity games. On some sites I am prompted on a bottom banner to "accept cookies" which I click on, but nothing happens. XFinity.com is on my "allowed" list to accept cookies. That's as far as more computer knowledge allows.
did you try using the chrome browser?
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@Cindymaef wrote:
Yes, it works via Chrome . But Firefox is my default browser. As someone who is struggling to understand how a computer works, I am trying to figure out if I did something "wrong" to make the XFinity website virtually unusable. A Comcast technician set up the computer for me. If I did disable cookies, I don't want to make the same mistake using Chrome. Thank you for your patuence.
To view/change cookies in Firefox see here-------------------
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@Cindymaef wrote:
To everyone who is trying to help me, thank you. But I am just so confused. I tried to follow your directions:
In Manage Permission--Exceptions--Cookies Site Data--Allow Cookies
In Content Blocking--Manage Exceptions--You have disabled content blocking on these websites.
Forgive the long reply--I don't know what else to do.
Cookie
Try this:
In Content Blocking, click on Custom and then uncheck Cookies
Under General
Make sure that Digital Rights Management has a check mark next to Play DRM-controlled content is checked.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
