New Poster
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1 Message
Hacked and not receiving emails
Hacked this week through false Comcast flyer I stupidly responded to. Hackers removed all contacts in address book, and they are receiving requests for Amazon gift cards. Reported to police and FTC and tried to report to Comcast.
Reset password and added second level of verification.
Now Not receiving any emails.
Accepted Solution
plotkin_assoc
New Poster
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3 Messages
5 years ago
Check to see if your emails are being forwarded. Under Settings - look at Mail: Auto forward.
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Latoque
Expert
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29.7K Messages
5 years ago
How are you accessing the email? With only the webmail interface, or a client or app? Have you tried sending yourself a test email from some other account you have like Yahoo or Gmail? You could also call Comcast security and ask them to look at the account------------------
Comcast Customer Security Assurance-------------------
Normal business hours (6:00 am to 2:00 am EST, 7 days a week)
1 - 888-565-4329
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XfinityCSAEmail
Official Employee
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1K Messages
5 years ago
check your email forwarding settings and any filters you may have set up.
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mbaer3
New Poster
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2 Messages
5 years ago
Hacker enabled email forwarding (to some hotmail address) as well as set up a Mail filter rule (named "...") to send all of my email to Trash.
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