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HP All in one printer

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HP All in one printer

I cannot scan to my email. I can scan from my computer to email. I never had a problem before win10 update and when I was given the Gateway. My scanner says:
"Server Connection Error".
HP says Remote firewall is blocked. How do I unblick
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Expert

Re: HP All in one printer


@flobee55 wrote:
I cannot scan to my email. I can scan from my computer to email. I never had a problem before win10 update and when I was given the Gateway. My scanner says:
"Server Connection Error".
HP says Remote firewall is blocked. How do I unblick

What software are you using to scan with?

What email client are you trying to scan to? webmail?

 

FWIW, HP updated their HP Smart app, and I find it harder to use now.  Also, trying to troubleshoot this for you I got the same error messages you did.  I had to re-setup my printers' wireless connection in order to get it to work, and the whole thing was not intuitive, especially since my IP address hadn't changed.  I did not mess with the firewall.


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Re: HP All in one printer

Hi thanks so much for the information. How did you change your printers wireless connection.
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Re: HP All in one printer


@flobee55 wrote:
Hi thanks so much for the information. How did you change your printers wireless connection.

I didn't actually change it, but I let the printer set up the wireless connection again using the touch screen and it gave me the same IP number.  I have an Envy 5540.


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Re: HP All in one printer

Hi,

              Thanks for the information. Comcast says its the HP printer, all connection are and working and viable at Comcast. When I go to scan to email, Comcast agent says the printer is cutting the signal not certain as to why. He suggested to uninstall and start fresh, in process as we type. Regards,

Flo 

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Expert

Re: HP All in one printer


@flobee55 wrote:

Hi,

              Thanks for the information. Comcast says its the HP printer, all connection are and working and viable at Comcast. When I go to scan to email, Comcast agent says the printer is cutting the signal not certain as to why. He suggested to uninstall and start fresh, in process as we type. Regards,

Flo 


Keep me posted on this, will you?  Also, you never said what software program you're using to scan to email.

 

When I use Windows Fax and Scan after scanning I can Forward the scan to email with no problem and it goes to my default email client, which is Thunderbird.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!