Contributor
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17 Messages
Google Groups blocked by Comcast servers
As of today, e-mails sent to my Google Group are not being delivered to Comcast users, even though everyone else does get them. The e-mails don't even make it to the spam folder. I suspect that a Google e-mail server is being blacklisted. I spoke with a woman in a call center about this. She said she didn't understand what I was talking about and had never been trained on how to escalate an issue to a network engineer. Does anyone here know where I can report this issue? Thanks!
Accepted Solution
XfinityCSAEmail
Official Employee
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1K Messages
5 years ago
looks like there was an issue in pushing the updated fix for this. It should have gone through just now, please try again and let me know if you continue to see issues from googlegroups.com.
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XfinityCSAEmail
Official Employee
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1K Messages
5 years ago
@DRM_SF a fix has been put in place effective immediately.
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XfinityCSAEmail
Official Employee
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1K Messages
5 years ago
please PM me the email address that you are receiving these emails from so i can investigate further.
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richl12
Regular Visitor
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6 Messages
5 years ago
me too, around noon ET.
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DRM_SF
Contributor
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17 Messages
5 years ago
PM has been sent. Thanks!
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dgcc
Regular Visitor
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3 Messages
5 years ago
I have the same problem. I have no filtering for my Comcast address and spam filtering is off. The problem seems to have started around noon Eastern time.
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DRM_SF
Contributor
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17 Messages
5 years ago
Still not working!
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DRM_SF
Contributor
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17 Messages
5 years ago
I have PMed the message properties from a Google Groups e-mail that was successfully delivered to a Gmail account, but was not delivered to any Comcast account. Hopefully, it will contain routing information that will allow for a quick resolution to the problem.
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richl12
Regular Visitor
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6 Messages
5 years ago
nope, it's not working.
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marilynlanglois
New Poster
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2 Messages
5 years ago
I have the same problem. Since early this morning, I haven't received emails from any of hte Google groups that I belong to. PLEASE FIX THIS! Thank you.
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Njlawscott
New Poster
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2 Messages
5 years ago
Im having the same problem - I have no idea how to DM - Please help. Thanks
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richl12
Regular Visitor
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6 Messages
5 years ago
is there any progress or update on this?
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dgcc
Regular Visitor
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3 Messages
5 years ago
It looks OK to me too. Thank you!
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richl12
Regular Visitor
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6 Messages
5 years ago
I did a test email and it came through to my Comcast account. Thanks for the help.
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user_14e590
Visitor
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1 Message
4 years ago
I am experiencing this same issue with a google group for the past few months. Is there yet another change that was made which is causing emails from our google group address being either routed to Spam/Junk or not routed at all to anyone with a Comcast.net email address? I've checked all the settings on the google group (I'm an admin) and have nothing restricting the emails being sent. How can I get help/research to fix?
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