DRM_SF's profile

Contributor

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17 Messages

Wednesday, April 29th, 2020 1:00 PM

Closed

Google Groups blocked by Comcast servers

As of today, e-mails sent to my  Google Group are not being delivered to Comcast users, even though everyone else does get them. The e-mails don't even make it to the spam folder. I suspect that a Google e-mail server is being blacklisted. I spoke with a woman in a call center about this. She said she didn't understand what I was talking about and had never been trained on how to escalate an issue to a network engineer. Does anyone here know where I can report this issue? Thanks!

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Accepted Solution

Official Employee

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1K Messages

5 years ago

looks like there was an issue in pushing the updated fix for this. It should have gone through just now, please try again and let me know if you continue to see issues from googlegroups.com. 

Official Employee

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1K Messages

5 years ago

@DRM_SF a fix has been put in place effective immediately. 

Official Employee

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1K Messages

5 years ago

please PM me the email address that you are receiving these emails from so i can investigate further.


Regular Visitor

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6 Messages

5 years ago

me too, around noon ET. 

Contributor

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17 Messages

5 years ago

PM has been sent. Thanks!

Regular Visitor

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3 Messages

5 years ago

I have the same problem.  I have no filtering for my Comcast address and spam filtering is off.  The problem seems to have started around noon Eastern time.

Contributor

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17 Messages

5 years ago

Still not working!

Contributor

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17 Messages

5 years ago

I have PMed the message properties from a Google Groups e-mail that was successfully delivered to a Gmail account, but was not delivered to any Comcast account. Hopefully, it will contain routing information that will allow for a quick resolution to the problem.

Regular Visitor

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6 Messages

5 years ago

nope, it's not working. 

 

New Poster

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2 Messages

5 years ago

I have the same problem.  Since early this morning, I haven't received emails from any of hte Google groups that I belong to.  PLEASE FIX THIS!  Thank you.

New Poster

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2 Messages

5 years ago

Im having the same problem - I have no idea how to DM - Please help. Thanks

Regular Visitor

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6 Messages

5 years ago

is there any progress or update on this?

 

Regular Visitor

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3 Messages

5 years ago

It looks OK to me too.  Thank you!

Regular Visitor

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6 Messages

5 years ago

I did a test email and it came through to my Comcast account. Thanks for the help.

Visitor

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1 Message

4 years ago

I am experiencing this same issue with a google group for the past few months.  Is there yet another change that was made which is causing emails from our google group address being either routed to Spam/Junk or not routed at all to anyone with a Comcast.net email address?  I've checked all the settings on the google group (I'm an admin) and have nothing restricting the emails being sent.  How can I get help/research to fix?

Expert

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31.9K Messages

@user_14e590

Could you please start a new thread with your issue?  Thanks!

Closing this year old + thread to further comments.

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