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I can take a look into this for you. Few follow up questions:
- Do you use a VPN when accessing your emails?
- If no, then do you frequently access your account outside the country?
- When is the last time you ran a Anti Virus/Malware scan on your devices?
- Do you frequently access your email/account from unsecured public WiFi connections?(ie: Starbucks, McDonalds, Burger King, Public Library, Train Station, Airport, etc.)
- When is the last time you changed your Secret Question?
- Do you share the account with anyone?
If any of these seem like too personal of questions to answer publicly, feel free to PM me directly by clicking on my name and clicking "send message"
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
