Community Forum

Forced Password Resets

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Contributor

Forced Password Resets

I've searched and read several threads on this issue but I don't see any answers that will help me.  About every two days for about a year, I get an email on my primary and a secondary email account telling me that I need to reset my password.  I believe this all started when Comcast eliminated Secret Questions and went to a two step verification.  I believe the problem is that I have multiple email accounts but one cell phone and one external email account.  After I change my password I'm then prompted to enter a cell phone number.  I do that and I'm told that number is already in use on another account.  Well, yeah, as I said, I have multiple email accounts with comcast but I only have one cell phone number.  Who has more than one cell phone?  On the other account I'm prompted to enter a secondary email for two step verification.  Well, I only have one seconday email and that is a Gmail account already in use by another account.  I believe this is the issue they say is causing all these prompts to change my password.  I even change to the same password and it works for a couple days and then I get the prompt again and get locked out.  PLEASE, somebody, fix this!  Here is the email I receive:

Reset your password with a few easy steps
 
At Xfinity, we’re committed to doing what we can to keep your information safe. That’s why we conduct routine security monitoring. In a recent review, we detected a potential issue with your Xfinity profile.

As a precaution, you’ll need to reset your password.

If you were already prompted to change your password after signing in, you can disregard this message.
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Contributor

Re: Forced Password Resets

Really?  No help for my problem?  I've called twice.  Both times the phone person seemed to understand my problem and repeated it back to me to make sure.  Very polite.  First call transferred to a person who spoke no English.  Second call I was told I would get a call back.  Never did.  I really need this fixed, please.

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Regular Visitor

Re: Forced Password Resets

I've had several bogus xfinity emails and all emails are going to trash now, not even to the spam foider, but to trash.  I have to go into my trash folder to see my emails.  What the heck is going on Comcast? Why did this happen in the first place?  All my emails were fine on Sunday, bogus emails were going to my spam folder, good emails were going to my inbox.  On Monday all my emails seemed to go into my trash folder, and I was forced to reset my password (which I did).  Where/Who at Comcast/Xfinity can I forward these bogus email and have this stop?  Fix this Comcast!!!

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New Poster

Re: Forced Password Resets

This is also happening to me; I changed my password on 9-26-20 and was forced to do so again today.  I believe this is a ploy to get me (us) to agree to 2-step verification.   I don't want or need 2-step verification.  Comcast is trying to cover their butts!!

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New Poster

Re: Forced Password Resets

Same issue here. Forced to change password on 9/2, 9/6,  9/10, 9/22, 9/26 and again just now. This is getting old fast. Nice to see no help from Comcast on this.

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Contributor

Re: Forced Password Resets

I had to call and talk to them about changing my programming and getting new equipment.  When we had that all settled she asked if I had anything else I wanted to ask about.  I brought up this issue.  She looked at my account and said "yes, I see we've sent you emails telling you to change you password on this date and this date and this date and this date, etc."  She said she would tell her boss.  That was four days ago.  Yesterday I got another email telling me to change my password.  Clearly this is an issue and Comcast needs to fix it!

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New Poster

Re: Forced Password Resets

I just started a thread on this, not realizing that this one was here.

 

It is getting annoying as heck resetting the password every 2 days or so. 

 

I see that no one has answered our question. Do not try the live chat, it's a useless bot that keeps offering to give me directions on how to reset my password (which I'm having to do every 2-3 days, and have down cold at this point)

Regular Visitor

Re: Forced Password Resets

I finally got ahold of a real human being on 10/1 (last Thursday) by going through their bot again, but putting in "none of the above" when it forces you to choose from a set list.  I had even looked at Comcast's Business section to contact a real person.  I was transferred to Comcast's Advanced Tech person, who realized I had a real issue and he wasn't able to solve it, as security settings were preventing access so I was transferred up to Comcast's Security which finally solved the issue through a security setting that was there somehow.  I wish I had an actual phone number to pass on, however, I did say that someone from Comcast NEEDS to look at this forum in particular, but no one has done so.  

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Official Employee

Re: Forced Password Resets

@Philbaby I am sending you a PM to provide more info. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Official Employee

Re: Forced Password Resets

@jkcnm I am sending you a PM to provide more info. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Official Employee

Re: Forced Password Resets

@Jimythefan 

 

I am sending you a PM to provide more info. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Official Employee

Re: Forced Password Resets

@kurtlarson68 

 

I am sending you a PM to provide more info. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!