New Poster
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3 Messages
Folders missing - but emails in them can still be found in search
I am missing several mail folders. I have looked inside every other folder I have, I have looked in the trash, I have done "Hide Folders" and "Show Folders" - to no avail.
When I search for words that I know are in emails saved in those those missing folders, the emails come up in the search - and they are listed as being in the missing folders. But that folder still does not show up on the folder list.
So, I know the folders are there SOMEWHERE, but I cannot find them to access them. Any help is appreciated.
XfinityCSAEmail
Official Employee
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1K Messages
5 years ago
@lorisblackburn please click on my name and "send message". Provide me the folder names that are missing and i can start taking a look into this for you.
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SHNichols
Regular Visitor
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1 Message
5 years ago
I am having a similar problem, in that, when I search for emails from a specific sender, they will show up and indicate what folder they are in, however, in atleast one instance, the folder they are indicated as being in, no longer seems to exist.
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