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As a precaution, I would change your password to something stronger than whatever it is right now, and also change your secret question and answer. Suddenly vanishing emails is a common sign of a malware infection or a compromised account. Run a complete scan of your machine with your A/V software to see if it finds anything wrong.
Also, do you have another device like a smartphone or tablet with the account enabled on it? If so it may be downloading and then deleting the messages from the server. Check all the settings in it to see if that's what's going on. If its not that, call Comcast security and see if they can recover the missing messages----------------------
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im not seeing any system logs for deletion, but do see manual deletions by someone that signed into the account. How many individuals have access to the email? To also note, the system wont start deleting emails to make space for new ones once you hit the quota - it will just fill up to 100% and then bounce any new messages from anyone that sends them to you. (example: i send you an email, and i get a bounceback that says your mailbox is full)
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logs show someone manually signing in and deleting emails as of 7/24. Do you know when the emails disappeared? Checking folders on the back end i can see thousands of emails in the inbox and a bit over 10 thousand emails in the mailbox overall. Have you cleared your browser cache and cookies just in case? Also try a different browser and see if anything changes.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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