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Every Email in my inbox dissapeared

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Frequent Visitor

Every Email in my inbox dissapeared

Why would every email in my inbox vanish, not in deleted folder, nothing at all. Around 7pm tonight every single email in my inbox dissapeared.

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Frequent Visitor

Re: Every Email in my inbox dissapeared

All other folders there but inbox was empty, 20+ years as a customer. On phone for 30 minute waiting for a rep. Ridiculous. Saw this happenned in a thread in march 2020. A Comcast Employee said the emails were restored to customers that had thier inbox vanish. Need answers.

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Expert

Re: Every Email in my inbox dissapeared

As a precaution, I would change your password to something stronger than whatever it is right now, and also change your secret question and answer. Suddenly vanishing emails is a common sign of a malware infection or a compromised account. Run a complete scan of your machine with your A/V software to see if it finds anything wrong. 


Also, do you have another device like a smartphone or tablet with the account enabled on it? If so it may be downloading and then deleting the messages from the server. Check all the settings in it to see if that's what's going on.  If its not that, call Comcast security and see if they can recover the missing messages----------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329



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Frequent Visitor

Re: Every Email in my inbox dissapeared

Every Email vanished right after gettinga 95% and 100% Email Quota Warning thatwas from Comicast for sure. Pretty sure this happenned before, and wasn;t malware, already ran scans etc and check on all of the above. This is a comcast issue. The entire Inbox disappeared.

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Official Employee

Re: Every Email in my inbox dissapeared

im not seeing any system logs for deletion, but do see manual deletions by someone that signed into the account. How many individuals have access to the email? To also note, the system wont start deleting emails to make space for new ones once you hit the quota - it will just fill up to 100% and then bounce any new messages from anyone that sends them to you. (example: i send you an email, and i get a bounceback that says your mailbox is full)


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Frequent Visitor

Re: Every Email in my inbox dissapeared

Only i have access, i deleted some folders and moved all sent emails into the inbox immediately after seeing all emails gone from inbox thinking that might help or refresh, but the entire Inbox Emails that was the specific Inbox Folder just was empty right after seeing a Quota Warning First. I see otehr threads in forums where this happenned and reps saying they will restore all inbox messages. So im sure it's not coincidental that the official comcast quote for 100% Full Email happenned and then all emails in inbox disappeared right after.

Frequent Visitor

Re: Every Email in my inbox dissapeared

Right around 7pm entire inbox just disappeared, all other folders stayed. I moved allSent into inbox so id have emails id needand started deleting old folders and emails to make room for nw. Right after 100% Quota Warning the inbox was just empty, not a single email in the Inbox. All other folders unaffected.

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Official Employee

Re: Every Email in my inbox dissapeared

logs show someone manually signing in and deleting emails as of 7/24. Do you know when the emails disappeared? Checking folders on the back end i can see thousands of emails in the inbox and a bit over 10 thousand emails in the mailbox overall. Have you cleared your browser cache and cookies just in case? Also try a different browser and see if anything changes. 


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