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Good afternoon, everyone. Thank you for your continued patience on this. I wanted to ask that those of you still experiencing the problem on a Windows computer, please attempt an additional troubleshooting step. Once you've composed a text email message and pull up the emoticon menu, press and hold the Windows key on your keyboard and then press the minus ( - ) or plus ( + ) button a couple times (one, then the other to check for differences in display) on your keyboard to see what type of adjustment happens on the emoticon menu view. Please let us know. Thank you again!
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@ComcastMorgan wrote:
Good afternoon, everyone. Thank you for your continued patience on this. I wanted to ask that those of you still experiencing the problem on a Windows computer, please attempt an additional troubleshooting step. Once you've composed a text email message and pull up the emoticon menu, press and hold the Windows key on your keyboard and then press the minus ( - ) or plus ( + ) button a couple times (one, then the other to check for differences in display) on your keyboard to see what type of adjustment happens on the emoticon menu view. Please let us know. Thank you again!
It doesn't work for me; I end up with the Windows Magnifier when holding down the Windows key and hitting the + key. FF 71.0 (64 bit).
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We ask that you post publicly so people with similar questions may benefit from the conversation.
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Yet another day gone by and still nothing that helps? I too just get the manifier. 
This Comcast employee needs to look at when this issue was brought to them in the forum. Twice we had a Comcast Employee reposnd and offer a workaround which did not work either time. Now we get a comment that indicates they disabled emoticons! Does not the right hand know what they left hand is doing? This is ridiculous. This problem started way back in Nov 2019.
On 121719 we got this message. Obviously this person had no clue that these keys brough up the Windows 10 magnifier.
Good afternoon, everyone. Thank you for your continued patience on this. I wanted to ask that those of you still experiencing the problem on a Windows computer, please attempt an additional troubleshooting step. Once you've composed a text email message and pull up the emoticon menu, press and hold the Windows key on your keyboard and then press the minus ( - ) or plus ( + ) button a couple times (one, then the other to check for differences in display) on your keyboard to see what type of adjustment happens on the emoticon menu view. Please let us know. Thank you again!
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Hea KBY 9: I just checked this morning on my computer running Windows 7 Professional, no difference on Firefox but then I checked with Chrome and they are there now in Black & White.
They looks so stupid not colored I won't even use them.(Besides Firefox is my 1st choice)
Merry Christmas To You
@19631943 wrote:
I have Windows 10, and use Xfinity email and Firefox as my browser and for over a month I have not been able to see all the emoticons. I only see one partial one and that's it.
Comcast is aware of the issue, but there is no ETA for a fix. In the meantime you can use Windows 10 emoticons by holding down the Windows key and the period at the same time. It may not be as robust, but it's better than nothing.
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We ask that you post publicly so people with similar questions may benefit from the conversation.
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Thread has gone off topic and is now closed.
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We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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