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Emails

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New Poster

Emails

why do my emails keep disappearing from my phone and the online Xfinity account? I have installed malware not removal on both but it is still happening...on the Xfinity website they are appearing in the trash retrieval section...but even after I restore, they disappear again..I have been using the Xfinity app as well as the internet account... however, they have them in on my computer using windows live...what gives?
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Expert

Re: Emails

Is either the phone or the pc set to use POP3?  If so, the client (Windows Live Mail?) may be downloading the messages then deleting them from the server.  So you need to check the settings in WLM.  There is a way you can tell it to leave a copy on the server.



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New Poster

Re: Emails

started all of this garbage back in June....windows live has been on computer over 7 years...don't think that's the culprit but I will check