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Emails sent to customers with comcast.net email not appearing in Inbox or Spam

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Regular Visitor

Emails sent to customers with comcast.net email not appearing in Inbox or Spam

I work for a medium size business and we have important product emails that need to be reaching our customers during the coronavirus pandemic. We're having an issue that seems to be isolated to customers with comcast.net emails that I'm hoping I can get help with.

 

What we've seen is that even though our email tracking is saying that the emails were delivered, these customers don't report seeing the emails in their inbox or spam folders. This is a very trying time for our customers so any help here would be very much appreciated. 

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Official Employee

Re: Emails sent to customers with comcast.net email not appearing in Inbox or Spam

@elizamcgowen please PM me the email you are having this issue with


I am an Official Comcast Employee.
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New Poster

Re: Emails sent to customers with comcast.net email not appearing in Inbox or Spam

we are also having issue with our entire domain being blocked. any email we send from an @cswg.com email to an @comcast.net email never arrives. any help would be great.