Community Forum

Emails sent from are being received from

New Poster

Emails sent from are being received from

My mother has been having trouble sending emails lately.


Her Comcast email is <userid>


When her emails are read by the recipient they apprear to be from  <userid>


I believe this is why some emails are not being received.


Is this a problem?


Email header from an email sent by her to me.


X-Atlas-Received: from by with http; Sat, 16 May 2020 20:32:18 +0000
X-Apparently-To:<name>; Sat, 16 May 2020 20:32:18 +0000
Return-Path: <<name>>
 dkim=pass (ok) header.s=20180828_2048;
 dmarc=fail(p=none sp=none dis=none);
Received-SPF: softfail (transitioning domain of does not designate as permitted sender)
Official Employee

Re: Emails sent from are being received from

no, that is irrelevant. Feel free to PM me the email address so i can look into this for you.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!