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Emails not being received by Comcast customers

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Regular Visitor

Emails not being received by Comcast customers

We are a private club that markets our events through Mailchimp email software. I have noticed the past two emails I have sent, I have 45 members with @comcast.net email addresses that have not received our emails. A few of them have been found in spam. I'm not sure what is going on but this has not been an issue in the past. Is there a way we can be whitelisted to those we email? As I said, we are a private club, our list is an exclusive list and we certainly don't spam anyone.

 

@CCAntiSpam , can you please advise?

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Expert

Re: Emails not being received by Comcast customers

You can try calling Comcast security and see if there is a blocking issue for your sending domain----------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329



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Regular Visitor

Re: Emails not being received by Comcast customers

I tried calling. I have multiple reference numbers, it was escalated, then escalated again, and then I didn't hear back. The emails are still being blocked.

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Official Employee

Re: Emails not being received by Comcast customers

i'm not seeing any specific issues with mailchimp. Can you PM me more specific details about your domain. 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Regular Visitor

Re: Emails not being received by Comcast customers

Thanks. I sent a PM yesterday.