rielouise's profile

Regular Visitor

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3 Messages

Monday, March 30th, 2020 11:00 AM

Closed

Emails not being received by Comcast customers

We are a private club that markets our events through Mailchimp email software. I have noticed the past two emails I have sent, I have 45 members with @comcast.net email addresses that have not received our emails. A few of them have been found in spam. I'm not sure what is going on but this has not been an issue in the past. Is there a way we can be whitelisted to those we email? As I said, we are a private club, our list is an exclusive list and we certainly don't spam anyone.

 

@CCAntiSpam , can you please advise?

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Expert

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29.7K Messages

5 years ago

You can try calling Comcast security and see if there is a blocking issue for your sending domain----------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329

Regular Visitor

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3 Messages

5 years ago

I tried calling. I have multiple reference numbers, it was escalated, then escalated again, and then I didn't hear back. The emails are still being blocked.

Official Employee

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1K Messages

5 years ago

i'm not seeing any specific issues with mailchimp. Can you PM me more specific details about your domain. 

Regular Visitor

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3 Messages

5 years ago

Thanks. I sent a PM yesterday.

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