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Emails not being delivered to comcast.net emails

Regular Visitor

Emails not being delivered to comcast.net emails

I am a real estate agent and I use a gmail account for my business and I am having a problem getting my emails to be delivered to all clients with comcast.net email addresses. I had this problem a few years ago and customer service was able to get it corrected. Can you help?

Official Employee

Re: Emails not being delivered to comcast.net emails

Hello! Thank you for taking the time to reach out, I'm sorry to hear about the email issues. Are you getting any error messages when you send these emails? 


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Regular Visitor

Re: Emails not being delivered to comcast.net emails

I am not getting any error messages after I send them. A couple recipients have been able to locate my emails in their spam/junk folders, but most never get them at all. 

Official Employee

Re: Emails not being delivered to comcast.net emails

Got it! Just to clarify, are you also a current customer? 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Emails not being delivered to comcast.net emails

I spent well over an hour with support team yesterday. I have not been able to receive emails since 9/1. Here it is 9/6, and no resolution, nor did I get a call back from"Advance Email Siupport" not a happy Comcast user.

Regular Visitor

Re: Emails not being delivered to comcast.net emails

Yes I am - internet, cable, and mobile customer. 

Official Employee

Re: Emails not being delivered to comcast.net emails

Thank you for clarifying, UMterpsfan. Please feel free to send me a PM with your first and last name so that we can troubleshoot this a bit further. 

 

Izikewicz251, I'm sorry to hear about the issues you're running into. Please also feel free to send me a PM with your first and last name.

 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Visitor

Re: Emails not being delivered to comcast.net emails

I did PM you with the infromation you requested. Any luck on a resolution?