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Emails not being delivered from one specific store.

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New Poster

Emails not being delivered from one specific store.

I have had contact with the store (chewy.com) multiple times over several weeks now. Their messages are not being delivered to my xfinity address (yahoo and gmail work fine, but I do not use those addresses for shopping, so that is not a valid solution to my problem).

 

Messages from Chewy had been coming to this address with no problems for several years. Now nothing is getting through. I have disabled all spam protection, but still nothing. They have checked everything on their end, and can’t find anything wrong there. What could be going on?

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Expert

Re: Emails not being delivered from one specific store.

Call Comcast security and see if there is a blocking issue for that sender's domain----------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329



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