Community Forum

Emails not arriving

Highlighted
New Poster

Emails not arriving

1/1/20 our community changed to a new internet supplier, Comcast reported email accounts would remain active.  Within a couple of months most emails failed to arrive; yet my husband's acccount jshelford@ has been fine receiving hundreds daily.  I have attempted to register again with vendors like LLBean and a newspaper w/o success.  How is this remedied?

Highlighted
Expert

Re: Emails not arriving

Can you sign into the Comcast account and send a test email to some other address you have like Yahoo or Gmail or something?  Does it work OK?  Can you try sending to the Comcast account from the other email address?  Is it just certain senders not getting to the Inbox or are you not getting any incoming messages at all?  Did you check the Spam folder?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
New Poster

Re: Emails not arriving

It is not all emails, but 90%.  DSW has never failed.  Just sent one from husband's @Comcast.net and it is delivered immediately.  Have checked Spam and Junk mail files - released some "personal" in the spam (friends to friend, not commerical business).  Sent from company email server and it came through fine.  Many stop in April/May - Dr Mercola,  Delta Airlines, Eatingwell, Starbucks Rewards, Michaels, LLBean, Southern Living, etc.  Very puzzling.  Have tried to resubscript to some and without success. 

Highlighted
New Poster

Re: Emails not arriving

Thank you for the reply and suggestions.  Much appreciate.

Highlighted
Expert

Re: Emails not arriving

Some years ago I had the same problem with TS emails from HSN. I was unable to get them restarted even though I was subscribed on the website. I kept bugging them for several weeks until the emails started up again. Shortly after that, the same thing happened with my TSV emails from QVC. I did eventually get them restarted too.

 

Another time my Bed Bath & Beyond emails stopped. When I would try to sign up again I kept getting a message that I was already subscribed, but the emails never came. I contacted them through the website, and the emails started coming, but it wasn't long before they stopped again. I just signed up again a few minutes ago. We'll see what happens, but I don't have my hopes up.

 

My emails from Walmart also stopped. I get emails when I place an order, but nothing else. Just to see what would happen, I signed up for their weekly newsletter on their site over an hour ago. After signing up, a pop-up said I'd receive an email shortly. I'm assuming the email I still have not received is to confirm my email and sign up.

walmart signup.JPGwm email signup.png


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Official Employee

Re: Emails not arriving

Hello,

 

 In the Email deliverability ecosystem, there exists something called a "suppression list".  When a recipient marks a message as spam (whether intentionally or accidentally), the entity (typically termed "ESP") responsible for sending those messages may unsubscribe you, or add your email address to suppression list, or both.  A suppression list may mean that even though the company from which you're trying to receive email believes you're subscribed; the ESP will not allow the message to be sent.  We understand this can be extremely frustrating for the recipient, and we're happy to do what we can to help resolve this.  If you send us a PM with the company you would like to receive mail from, and your email address that is not receiving the messages, we'll see what we can do to get this resolved.  It doesn't always work, and can take a week or more, however, we're happy to attempt resolution.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!