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Emails incorrectly going to SPAM folder

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New Poster

Emails incorrectly going to SPAM folder

I have a friend who's emails go to my SPAM folder about a third of the time.  I mark them as Not Spam, but they still periodically go to SPAM.  I have to  check my SPAM folder every day to make sure an email from her is not there.

I've set up a filter to have anthing from her be sent to my Inbox.  That doesn't seem to work.

Is there a way to whitelist her email? 

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Expert

Re: Emails incorrectly going to SPAM folder

To answer your questions-------no, there is no whitelist function in the Comcast email.  And------setting up your own filter won't work because incoming emails have to hit the spam filtering system first.  You can call Comcast security and see if they can tweak your account -----------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329

 

You could also go into  your settings and just disable the spam filter, although I wouldn't myself.  But at least you would then get all her emails in the Inbox.



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New Poster

Re: Emails incorrectly going to SPAM folder

Thanks for the reponse.

I find it disappointing that I have to call someone to fix this rather than letting me say it is not spam. Guess I will have to keep checking my Spam folder.  How annoying!