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Emails in Sent Folder but not being received by the recipient

Ljtaht
Regular Visitor

Emails in Sent Folder but not being received by the recipient

We both emails on my account are sending emails that seem to be sent. They show in sent email - but they are never being received. I don’t know how to proceed - very frustrated.
ComcastCSAEmail
Official Employee

Re: Emails in Sent Folder but not being received by the recipient

are you using a VPN when sending and what type of connection are you on when sending?


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Ljtaht
Regular Visitor

Re: Emails in Sent Folder but not being received by the recipient

I am not using VPN.  My internet service provider is RidgeView Tel in upstate NY.  My connection is through broadband wireless.

ComcastCSAEmail
Official Employee

Re: Emails in Sent Folder but not being received by the recipient

looks like the IP was flagged for abusive activity... seeing how its a dynamically assigned one, is also likely common. Try sending another email and see if there is any change. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Ljtaht
Regular Visitor

Re: Emails in Sent Folder but not being received by the recipient

I am still having the same problem - emails are not being received.