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Emails from over 40 senders no longer being received

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Regular Visitor

Emails from over 40 senders no longer being received

In mid-January I stopped getting emails from over 40 senders - businesses that I deal with, credit card companies, the bank, local paper, etc.  I have added these addresses to my address book on the Xfinity website.  I have unchecked and rechecked the spam filter box, I have checked Keep for POP settings for other apps.  Nothing works.  

 

There are few that go into the Spam folder on the website but for the most part they don't even get that far.  I have marked those in the spam folder that are not spam numerous times and one or two now come through.

 

I have talked to representatives at Comcast Security on numerous occasions and many hours with no resolution.  The last call I had The Spamhaus Project was brought up and I was made to feel like this was all my fault.  Since then I have found out that this is an Amazon company that Comcast uses to reduce spam from hitting their server.  I went to their website and put in my IP address - not blocked.  I put in some of the 40+ domain names and they aren't on the domain block list.  This is clearly not anything that I created.  I have a list of these domain names.  Can Comcast see if they are blocked and then block each one if I provide them?

 

Has anyone ever emailed Tom Karinshak or Charlie Herrin at Xfinity and gotten any satisfaction?

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Official Employee

Re: Emails from over 40 senders no longer being received

feel free to PM me the domains you are having an issue with along with the email affected and i can take a look


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Regular Visitor

Re: Emails from over 40 senders no longer being received

Can  you please send me a PM so I can respond to that and send you the list?  Thanks.

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Regular Visitor

Re: Emails from over 40 senders no longer being received

So I am being told that all of these vendors aren't trying to send me email and that I must be on a blocked email list.  I find it hard to believe that 40+ senders would put me on this kind of a list all at the same time.  These are senders that I frequently buy things from.

 

I re-subscribed to a few of these and I get maybe one email come through and then nothing again.  

 

I still am not convinced that this isn't a Comcast issue.  I can't get any resolution.  Very frustrating.  

 

I wonder if this happens at Verizon...just saying.

 

Guess it is time to contact the Chief Customer Experience officer at Comcast.

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Official Employee

Re: Emails from over 40 senders no longer being received


@gmk0704 wrote:

So I am being told that all of these vendors aren't trying to send me email and that I must be on a blocked email list.  I find it hard to believe that 40+ senders would put me on this kind of a list all at the same time.  These are senders that I frequently buy things from.

 

I re-subscribed to a few of these and I get maybe one email come through and then nothing again.  

 

I still am not convinced that this isn't a Comcast issue.  I can't get any resolution.  Very frustrating.  

 

I wonder if this happens at Verizon...just saying.

 

Guess it is time to contact the Chief Customer Experience officer at Comcast.


not a direct block, but a supression list. You can read more about it here:
https://en.wikipedia.org/wiki/Suppression_list

 

Supression lists are universal regardless of the email platform. 

As i mentioned in the PM i sent, the senders arent directing any emails to you, so there is nothing for us to enact onto the emails(filtration,blocking,etc.). I did confirm overall that all the domains are sending to comcast.net just fine. 


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