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Right-click on the Trash folder and in the menu you get you will see "Recover deleted items". See if they are in that folder.
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@Mhagle wrote:
Thank you for your reply....BUT only April 2020 messages are there!
If you have the Deleted folder open, refresh the page. I just tried deleting some emails from my Trash folder and they didn't appear right away in that folder. I refreshed the page and they all showed up.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@Mhagle wrote:
Nope... Only April's are showing. Nothing before then. I had over a thousand messages.. 😞
Then I'm going to escalate this to the forum admins and see if we can get someone to look at your account.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Hi Mhagle. Thank you for creating a post on our Forum. I can assist with troubleshooting your missing deleted emails issue. Please send me a private message and include your full name so I can assist you. Click my name (ComcastJoeTru) to view my profile, then click the link that says "Send a message". There you can private message me.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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