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Emails blocked from valid domain

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Regular Visitor

Emails blocked from valid domain

It appears that emails from REI.com (the outdoor retailer) are being blocked from reaching me.  Can I please have this unblocked?  I have verified that they are not going to my spam folder. 

Expert

Re: Emails blocked from valid domain

Call Comcast security.  They handle blocking issues--------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329



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Regular Visitor

Re: Emails blocked from valid domain

I tried that. They were of no help.  In fact the gentleman didn't seem to understand what I was describing or complaining about. 

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Official Employee

Re: Emails blocked from valid domain

@matthewoconnor 

 

Hello, after review of the domains traffic we are not blocking them. We are allowing messages to successfully come through.

 

Although no messages are going to your user profile. Unfortunately, if the emails are not reaching you, we cannot troubleshoot further.

 

The sender, in this case rie.com will have to determine why their outgoing messages to you are not sending. The sender should receive a bounce back or be able to determine on their end why the outgoing messages are not reaching you.

 

This usually occurs if a user is removed from their sending list or placed on a do not email list.


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Regular Visitor

Re: Emails blocked from valid domain

Not RIE. Your response has the wrong domain.

REI. Can you please check this one?
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Official Employee

Re: Emails blocked from valid domain

@matthewoconnor 

 

Correct, that is the domain we checked. That was an auto correct. 


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