Regular Visitor
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3 Messages
Emails blocked from valid domain
It appears that emails from REI.com (the outdoor retailer) are being blocked from reaching me. Can I please have this unblocked? I have verified that they are not going to my spam folder.
Regular Visitor
•
3 Messages
It appears that emails from REI.com (the outdoor retailer) are being blocked from reaching me. Can I please have this unblocked? I have verified that they are not going to my spam folder.
Latoque
Expert
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29.7K Messages
5 years ago
Call Comcast security. They handle blocking issues--------------------
Comcast Customer Security Assurance-------------------
Normal business hours (6:00 am to 2:00 am EST, 7 days a week)
1 - 888-565-4329
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matthewoconnor
Regular Visitor
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3 Messages
5 years ago
I tried that. They were of no help. In fact the gentleman didn't seem to understand what I was describing or complaining about.
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XfinitySPAAbuse
Official Employee
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103 Messages
5 years ago
@matthewoconnor
Hello, after review of the domains traffic we are not blocking them. We are allowing messages to successfully come through.
Although no messages are going to your user profile. Unfortunately, if the emails are not reaching you, we cannot troubleshoot further.
The sender, in this case rie.com will have to determine why their outgoing messages to you are not sending. The sender should receive a bounce back or be able to determine on their end why the outgoing messages are not reaching you.
This usually occurs if a user is removed from their sending list or placed on a do not email list.
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XfinitySPAAbuse
Official Employee
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103 Messages
5 years ago
@matthewoconnor
Correct, that is the domain we checked. That was an auto correct.
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matthewoconnor
Regular Visitor
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3 Messages
5 years ago
REI. Can you please check this one?
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